Service Planning Specialist

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Utilize route analysis software and work-order data to develop effective and efficient daily and weekly tactical route plans.

• Modify territory plans for designated branch locations.

• Evaluate plans, resource availability, and territory.

• Maintain geographic codes, addresses, and customer information.

• Report daily metrics to the Service Planning Supervisor and Branch Managers/Technicians.

• Convey routes within assigned territories to service personnel.

• Summarize and review plans daily with the Service Planning Supervisor.

• Generate daily summary reports and deliver them to the supervisor.

• Execute additional duties as assigned.

• Collaborate with planning and scheduling leadership, branch managers, service managers, technicians, contact center colleagues, North America managers, and key customers.

⛳️ Requirements

• In-depth knowledge of routing and scheduling software systems.

• Extensive understanding of the company’s branch service department, resources, territory structure, recurring-service planning, and schedule availability for unplanned demand.

• Strong verbal and written communication skills, including public speaking.

• Analytical mindset and keen attention to detail.

• Advanced proficiency in MS Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Ability to manage multiple, repetitive tasks efficiently.

• Basic comprehension of texting software or other tools necessary for the role.

• Effective interaction skills with co-workers and the public.

• Fundamental knowledge of the company’s operating systems.

• High school diploma, GED, or equivalent combination of education and/or experience in the service industry.

• 1–2 years of relevant experience as a dispatcher and/or customer service agent.

• Capacity to lift up to 10 pounds occasionally.

• Ability to sit for extended periods while utilizing computers, phones, and other office equipment.

• Proficiency in typing and related tasks requiring repetitive motion.

• Ability to communicate verbally and receive detailed oral information.

• Close visual acuity for data preparation and analysis, computer screen viewing, and reading.

• Must work in indoor conditions.

• Must fulfill applicable employment requirements for a drug-free workplace.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues with no waiting period.

• Opportunities for professional and personal growth.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time colleagues.

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation and sick days available.

• Company-paid holidays and floating holidays.

• Health, safety, and flexibility are prioritized.

• Performance incentives available for many roles.

• Opportunities for promotion from within the organization.