Service Operations Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Oversee, instruct, and guide service technicians by establishing goals, monitoring performance, conducting reviews, and facilitating formal training.

• Enhance technician schedules based on skills, experience, and project demands.

• Assist in the diagnostics and repair of control hardware along with related mechanical and electrical systems.

• Analyze work orders, blueprints, schematic diagrams, and associated materials for commissioning or rework.

• Manage complex tasks to reduce customer impact and company costs.

• Collaborate with building owners, contractors, engineers, and service contractors.

• Work alongside engineering and manufacturing teams to address intricate field design challenges.

• Deliver exceptional service to both internal and external customers.

• Provide insights to leadership regarding customer satisfaction, product performance, and potential improvements.

• Take ownership of the complete delivery process, ensuring schedule compliance, quality, and customer results across designated hyperscaler sites.

• Anticipate staffing and resource needs, request additional headcount and materials, and prevent coverage shortages.

• Cultivate relationships with facility managers, chief engineers, operations teams, program management, contractors, and cluster leadership.

• Troubleshoot and resolve field issues alongside technicians.

⛳️ Requirements

• An associate degree in a technical field with two years of practical experience, or four years of equivalent experience in HVAC, building automation, or a technical setting.

• Proven knowledge of critical infrastructure, automatic controls, building automation systems, or other building subsystems.

• Over 4 years of experience in supervising teams.

• Technical proficiency with HVAC/air handling equipment and a strong ability to drive issue resolution.

• Capability to plan, request, and manage staffing and resources across multiple locations.

• Familiarity with Microsoft Office applications.

• Willingness to travel up to 50% of the time to job sites or manufacturing facilities.

• Exceptional analytical abilities and attention to detail.

• Competence in reading and interpreting blueprints, plans, and manuals.

• Ability to support various teams across multiple data center initiatives.

• Outstanding customer service skills.

• Capacity to work independently and achieve results across teams promptly.

• Preferred: proven skills in project management.

• Preferred: strong administrative experience with Microsoft Excel, Word, and PowerPoint.

• Preferred: bachelor’s degree with four years of field experience or six years of equivalent experience in HVAC or building automation.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Option for remote work.

• Commitment to equal opportunity employment.