Service Manager

This is a fully remote position, open to applicants in Louisiana, +1 more state.

📋 Description

• Utilize knowledge of customer contracts to ensure that all obligations are fulfilled.

• Prioritize service delivery, allocate personnel, and ensure follow-up on commitments.

• Recruit and nurture talent for a service team.

• Make staffing decisions and oversee performance development.

• Participate in on-call duties or handle service call escalations.

• Act as Site Leader and manage customer relationships at designated sites.

• Ensure service quality through regular customer interactions and formal quality assessments.

• Promptly and accurately file expense, time, and service reports for direct reports.

• Monitor and analyze financial performance with MSD and/or ASL as required.

• Maintain an approved parts inventory and oversee vendor service delivery processes in line with GE policies as necessary.

• Keep up-to-date technical knowledge of current standards for the safe and effective use of medical equipment through training.

• Provide training to hospital personnel on equipment operation, diagnostics, effective usage, and repairs as needed.

• Effectively communicate and collaborate with team members and colleagues.

⛳️ Requirements

• Associate's or Bachelor's degree in a relevant field and over 4 years of experience in servicing medical equipment; OR equivalent military education and over 4 years of experience in servicing medical equipment; OR High School Diploma/GED and more than 6 years of experience in servicing medical equipment.

• At least four years of experience as a Biomedical Technician.

• Two years of progressive experience in team leadership, effectively supervising and coaching technical staff.

• Experience in resolving customer relations challenges.

• Relevant experience in a customer service environment with knowledge of customer account management.

• Proficient in managing financial and administrative tasks.

• Strong communication and presentation capabilities.

• Ability to convey technical issues to customers in a clear and understandable manner.

• Competence in analyzing metrics and reports (SEDs).

• Proficient in electronic documentation using tools such as iPad and iPhone.

• Familiarity with Microsoft Office applications.

• Willingness to travel beyond the assigned region.

• Must possess and maintain a valid driver's license.

• Must be legally authorized to work in the United States.

• GE HealthCare will not sponsor employment visas at any time.

• Successful completion of a drug screening, if applicable.

• Ability to adhere to applicable regulatory requirements, including those from Health and Human Services and Environmental Health and Safety.

🏝️ Benefits

• Support for relocation is available for candidates moving from out of state.

• GE HealthCare provides a positive work environment.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary and benefits package.

• Assistance with relocation costs.

• An Equal Opportunity Employer.