Service Engineer

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Develop and execute customer support strategies in collaboration with cross-functional teams and maintenance groups to minimize equipment downtime and reduce maintenance expenses.

• Conduct system installations, preventive maintenance, calibrations, retrofits, training, and troubleshooting activities.

• Address service issues and manage them through to resolution.

• Offer technical knowledge and value to clients.

• Respond to customer inquiries regarding systems.

• Provide consultation and development support for hardware.

• At more advanced levels, contribute recommendations and insights for next-generation product development.

⛳️ Requirements

• Bachelor's degree in electronics engineering or a related discipline.

• Experience interacting with customers in the semiconductor testing sector is advantageous.

• Positive work ethic and a strong willingness to contribute.

• Capability to perform under pressure and adapt to ongoing requirement changes.

• Experience in testing or Automated Test Equipment (ATE) is a plus.

• Proficiency in English is beneficial.

• Familiarity with handler/prober hardware docking integration is a plus.

• Willingness to travel for business as project needs arise.

• ATE experience with on-site support at OSAT is a plus.

🏝️ Benefits

• Medical claims.

• Group insurance.

• Retirement plans.

• Paid vacation and holidays.

• Tuition assistance programs.

• Health and well-being benefit programs.