Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee all elements of customer service and client care.

• Independently diagnose and fix high-speed cash-handling equipment.

• Manage and track parts and tools effectively.

• Stay updated on both technical and functional developments regarding GLORY equipment.

• Ensure comprehensive customer satisfaction.

• Identify system issues and carry out repairs.

• Keep clients informed during maintenance periods or system downtimes.

• Execute machine installations, Engineering Change Notices, system upgrades, and hardware/software enhancements.

• Follow safety protocols and policies diligently.

• Complete necessary Environmental Health & Safety training.

• Promptly report any job-site accidents that involve injury or property damage.

• Report directly to the District Service Manager.

• Travel frequently to customer locations in York, Pennsylvania, and surrounding areas.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certificates in related disciplines are preferred.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, Microsoft Office, network sites, and email communication.

• Strong logical troubleshooting skills with the capacity to identify issues at the PCB or component level.

• Ability to interpret and work with electrical schematics, logic diagrams, and mechanical blueprints.

• Familiarity with AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper-handling machines is preferred; experience with ATMs or copiers is also desirable.

• 3–5 years of technical field service repair experience is preferred.

• Possession of a valid Driver’s License.

• Capability to lift up to 50 pounds unaided.

• Ability to sit and/or stand for extended durations and frequently kneel, bend, squat, sit, and twist.

• Willingness to work at customer locations that include financial institutions, casinos, truck stops, recreational parks, and retail stores.

• Flexibility to work weekends and/or holidays on a rotating schedule.

• Availability for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends.

• Ability to travel to customer sites during working hours.

• Occasional travel beyond the designated territory, including air and overnight trips, may be required.

• Capability to accommodate limited accessibility at a job site.

• Ability to operate independently with minimal supervision.

• Must reside within the designated territory or be willing to relocate within approximately 40 miles of York, Pennsylvania; relocation assistance is not provided.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% company base contribution and employer matching.

• Health insurance options through three Blue Cross Blue Shield medical plans.

• Paid Parental Leave.

• MDLive 24/7 Virtual Doctor and Nurse Line.

• Dental insurance coverage.

• Vision insurance options.

• FSA / Dependent Care benefits.

• Voluntary Life Insurance availability.

• Company-paid Basic Life insurance and AD&D coverage.

• Company-funded Short-Term Disability, Long-Term Disability, and Employee Assistance Program.

• Paid Vacation time.

• Paid Sick days.

• 9 to 11 paid holidays each year.

• Support for professional development.

• Education assistance programs.

• Adoption Assistance available.

• Plans for Legal and ID Theft protection.

• Annual Bonus opportunities.

• Pathways for internal promotions and career growth.

• Company vehicle and insurance offered for select positions.

• Company van provided for travel to customer sites.