Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Ensure compliance with service agreements and exceed warranty commitments.

• Provide technical assistance to end-users and Intuitive staff.

• Conduct training sessions at Intuitive facilities, training centers, and hospitals.

• Execute system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose and repair Intuitive products and related equipment.

• Coordinate and carry out system and hardware delivery and installation.

• Document service activities, maintain records, and generate reports for stakeholders.

• Complete administrative duties including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain company-issued tools, vehicles, laptops, iPads, and other assets.

• Collaborate with Sales, Genesis, and other Intuitive teams.

• Provide feedback to headquarters and engage in continuous improvement initiatives.

• Manage customer requirements, system install-base configurations, customer contacts, training, and events within the assigned territory.

• Present management with quarterly reviews and evaluations of the assigned area.

⛳️ Requirements

• Proven ability to work collaboratively with colleagues, customers, and stakeholders.

• Capability to identify, analyze, and efficiently resolve technical issues.

• Strong skills in time management and prioritization.

• Willingness to travel up to 50%.

• Openness to performing ad hoc tasks as assigned by management.

• Reside within a reasonable distance, generally within 30 miles, of the assigned territory location.

• Flexibility to work a flex shift, second shift, or other shifts as required.

• Ability to lift 75 lbs. and move wheeled objects weighing up to 1,200 lbs.

• Clean driving record required.

• Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms.

• Compliance with vaccination mandates as required by the vendor credentialing process.

• Demonstrated experience in troubleshooting electro-mechanical systems.

• Proficient written and verbal communication skills.

• General computer literacy.

• Comfortable working non-standard hours with limited support.

• Exceptional administrative and record-keeping abilities.

• 1–3 years of field service experience preferred.

• An Associate’s degree in a related field or equivalent training/experience is preferred.

• Knowledge of and adherence to O.R. protocol and HIPAA standards.

🏝️ Benefits

• Remote work; employees are required to come onsite when requested by their leader.

• Training opportunities at Intuitive facilities, training centers, and hospitals.

• Access to professional development courses.

• Company-provided tools, calibrated tool sets, employee vehicle, laptop, iPad, and other company-owned assets.

• Incentives, benefits, and equity options available.

• Reasonable accommodations for qualified individuals with disabilities.