Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, troubleshoot, and provide technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and other related services.

• Execute minor repairs on products within a designated territory.

• Assess products for proper functionality and address or escalate issues in accordance with established protocols.

• Arrange services, complete necessary documentation, and collaborate with customers to guarantee satisfaction and understanding of the products.

• Diagnose hardware and software issues using diagnostic instruments.

• Carry out component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Conduct preventive maintenance and routine inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate customers on the usage and operation of installed hardware and software.

• Engage in training for hardware and software, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• A valid driver's license and a driving record that meets DN's fleet standards.

• Proficient in PC usage and knowledgeable about relevant tools and techniques.

• Capability to lift and transport heavy items, stand for extended periods, and maneuver while working on equipment.

• Willingness to work in outdoor conditions.

• Flexibility to adapt to shifts, including participation in an on-call rotation for evenings and weekends.

• Outstanding customer service skills.

• Ability to organize and manage truck inventory of parts and tools.

• A sense of urgency, strong organizational abilities, professional demeanor, and a collaborative spirit.

• Capability to pass Motor Vehicle Record and background checks as necessary.

• Preferred knowledge of industry products and basic ITIL skills.

• Previous experience as a Firstline Service Technician is advantageous.

• Completion of Vocational/Trade School is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Training opportunities through on-the-job, classroom, and web-based formats.

• On-call rotation for evenings and weekends.