Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee all facets of customer service and client care.

• Effectively troubleshoot and repair high-speed cash-handling machinery independently.

• Manage and track tools and parts inventory.

• Remain informed about technical and functional updates related to GLORY equipment.

• Guarantee overall customer satisfaction.

• Identify system issues and execute repairs.

• Keep clients updated during maintenance or system outages.

• Carry out machine installations, Engineering Change Notices, system upgrades, and hardware/software enhancements.

• Adhere to safety protocols and policies.

• Complete necessary Environmental Health & Safety training.

• Promptly report injuries and property damage at job sites.

• Travel frequently to customer locations across Wynnewood, PA, and nearby areas.

• Report directly to the District Service Manager.

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certifications in related areas, such as mechanics, electronics, automation, or data processing.

• Exceptional customer service and communication abilities.

• Familiarity with personal computers, Microsoft Office, network websites, and email correspondence.

• Strong logical troubleshooting skills with the ability to identify problems at the PCB or component level.

• Capability to interpret electrical schematics, logic diagrams, and mechanical blueprints.

• Understanding of AC/DC power distribution and digital/analog circuitry.

• Experience repairing high-speed paper-handling devices; ATM or copier experience is advantageous.

• Preferred 3–5 years of technical field service repair experience.

• Possession of a valid Driver’s License.

• Must reside within a reasonable commuting distance from Wynnewood, PA, or approximately 40 miles from Wynnewood, PA, or be open to relocating (relocation assistance is not available).

• Ability to lift up to 50 pounds unaided.

• Capacity to sit and/or stand for extended periods and frequently kneel, bend, squat, and twist.

• Willingness to work at customer sites, which may include financial institutions, casinos, truck stops, recreational parks, and retail establishments.

• Flexibility to work weekends and/or holidays on a rotational basis.

• Availability for on-call rotation, generally once every 3 to 5 weeks, including evenings and weekends.

• Ability to drive to customer locations during working hours.

• Occasionally, travel outside the designated territory, including air and overnight trips, may be required.

• Capacity to manage limited accessibility at job sites.

• Ability to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% base contribution and employer match of 3% up to 6% of the employee's contribution.

• Health insurance options with three Blue Cross Blue Shield medical plans.

• Paid Parental Leave.

• MDLive 24/7 Virtual Doctor and Nurse Line.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible Spending Accounts / Dependent Care options.

• Voluntary Life Insurance available.

• Company-sponsored Basic Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Company-funded Short-Term Disability, Long-Term Disability, and Employee Assistance Program.

• Paid Vacation days.

• Paid Sick days in accordance with City/State regulations.

• 9 to 11 paid holidays throughout the year.

• Support for professional development.

• Education assistance programs available.

• Adoption Assistance offered.

• Legal and Identity Theft protection plans.

• Opportunity for annual bonuses.

• Potential for internal promotions and career advancement.

• Company vehicle and insurance provided for specific roles.

• Company van available for travel to customer sites.