Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Deliver exceptional service and customer support during both field and in-house visits or dispatches.

• Oversee on-site installation, repairs, maintenance, and testing activities.

• Identify errors or technical issues and find suitable solutions.

• Generate prompt and comprehensive service reports.

• Ensure accurate and timely documentation of procedures.

• Operate a vehicle safely and utilize field automation systems effectively.

• Adhere to company policies and protocols.

• Collaborate with the technical team and disseminate information throughout the organization.

• Comprehend customer needs and provide relevant recommendations or briefings.

• Reach out to customers regarding processes related to their files.

• Foster positive relationships with clients.

⛳️ Requirements

• A technical degree in chemistry, biology, physical measurements, or a related field.

• At least 2 years of demonstrated field service experience.

• Proficiency in troubleshooting, testing, repairing, and servicing technical equipment.

• Flexibility to work various shifts and adapt to changing schedules.

• Strong customer orientation.

• Ability to work well in a team environment.

• Familiarity with mobile tools and applications.

• Proficient in both spoken and written English.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness benefits.

• Flexible work schedule to promote work-life balance.

• Supportive and collaborative work environment.