Service Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Execute installations, calibrations, and preventive maintenance tasks on Sartorius equipment at customer locations.

• Deliver both on-site and remote technical assistance to clients by evaluating reported issues, diagnosing failure causes, and implementing corrective measures.

• Refer complex technical challenges to higher support tiers by recording findings and adhering to established escalation protocols.

• Maintain precise and thorough service records, including time logs, expenses, and work undertaken.

• Ensure compliance with customer-specific and internal health and safety regulations during service operations.

• Consistently apply standard service protocols and guidelines to guarantee service excellence and process adherence.

⛳️ Requirements

• Technical certification in Electronics, Mechanical Engineering, or a related technical discipline.

• Over 2 years of experience in field service, maintenance, or technical support positions involving electronic, mechanical, or hydraulic systems.

• Proven ability to troubleshoot mechanical and electrical systems in a customer-facing setting.

• Basic knowledge of automation and robotics systems.

• Excellent communication skills and a customer-focused approach to clearly and professionally convey technical information.

• Capacity to adhere to structured service processes and documentation requirements.

• Valid driver’s license and readiness to travel.

• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms.

🏝️ Benefits

• Comprehensive health insurance packages.

• Opportunities for professional development and training.

• Flexible working hours and potential for remote work.

• Competitive salary and performance-based bonuses.