Service Development Director – Anti Fraud

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the development, enhancement, and lifecycle management of services within the designated portfolio.

• Perform market analysis to identify growth opportunities, emerging trends, and competitive advancements.

• Establish and implement product and service strategies that align with customer requirements and business goals.

• Propel revenue growth, profitability, and the achievement of annual budget targets for the portfolio.

• Create and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.

• Collaborate with Sales and Market Development teams to formulate effective go-to-market strategies and support commercial success.

• Ensure consistent execution and harmonization of services globally through close cooperation with Operations and Standardization teams.

• Promote innovation, knowledge sharing, and continuous improvement while adhering to company policies and integrity standards.

• Guide and assist Service Development Managers/Directors in reaching strategic and commercial goals.

• Cultivate strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners.

• Facilitate cross-functional collaboration to ensure effective service development, deployment, and commercialization.

• Support local sales teams and business leaders throughout the customer engagement and sales process.

• Encourage innovation, knowledge sharing, and best practices across the organization.

• Ensure alignment between product strategy, market demands, and business priorities.

⛳️ Requirements

• Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related discipline.

• Extensive experience in service development, product management, business development, or commercial leadership roles.

• Proven success in driving revenue growth and managing profitable service portfolios.

• Strong experience in developing business cases, strategic proposals, and investment justifications.

• Excellent understanding of market analysis, competitive positioning, and service innovation.

• Experience leading cross-functional and international teams within a matrix organization.

• In-depth knowledge of technology-enabled services and digital solutions.

• Proficiency in both English and French.

🏝️ Benefits

• Opportunities for remote work.