Service Delivery Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, develop, and expand a team of Project Managers responsible for delivering customer-oriented telecommunications projects.

• Take ownership of service delivery performance, which includes SLAs, KPIs, quality, and customer satisfaction.

• Coordinate both internal and external resources to achieve project milestones and meet business objectives.

• Proactively identify, escalate, and resolve any delivery risks and issues.

• Drive ongoing improvements across processes, tools, and team capabilities.

• Maintain robust relationships with internal stakeholders and enterprise customers.

• Collaborate with Sales, Engineering, Operations, and external vendors.

• Ensure timely delivery of GTT’s managed services and Ethernet solutions, aligned with customer expectations and SLAs.

⛳️ Requirements

• 3–5 years of experience in telecommunications.

• Over 1 year of experience managing direct reports.

• Experience in project management, specifically delivering network, Ethernet, or managed services.

• Familiarity with IP Transit, DIA, SD-WAN, MPLS, Ethernet, or cloud networking.

• Strong skills in communication, organization, and stakeholder management.

• Ability to work effectively in a fast-paced, cross-functional setting.

• Availability during standard business hours.

• A Bachelor’s degree is preferred but not mandatory.

• Experience in managing financial forecasts, operational metrics, or vendor performance is a plus.

• A background in service provider or large-scale enterprise environments is an advantage.

🏝️ Benefits

• Opportunities for professional development and personal ownership of career progression.

• A supportive and collaborative team culture.

• Equal employment opportunities for all.

• Occasional travel may be necessary.