Service Delivery Manager, Accounts Payable

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Lead the Accounts Payable service delivery organization within Körber GBS Finance across Central Europe, Transatlantic, and APAC.

• Own reliable, compliant, and customer-oriented AP operations.

• Manage an international organization of approximately 50 employees across multiple teams and Körber sites.

• Establish clear governance, consistent service standards, and strong operational performance.

• Professionalize, standardize, and harmonize global AP processes with Process Owners, GBS Finance, and IT.

• Drive global AP automation, including SAP S/4 and other ERP requirements, workflow standards, reporting, and controls.

• Build stakeholder relationships with Procurement, Logistics, Operations, local Finance, Master Data, and suppliers.

• Drive root-cause resolution for blocked invoices, PO/GR mismatches, and master-data issues.

• Monitor AP KPIs, service levels, automation and touchless-processing rates, invoice aging, and escalation volumes.

• Ensure sustainable remediation of control gaps and inefficiencies.

• Lead virtual, international teams in a matrix organization.

• Support managers and experts through operating-model and automation change.

• Foster ownership, continuous improvement, and cross-functional collaboration.

⛳️ Requirements

• Completed degree in business administration, finance, accounting, supply chain, procurement, or a comparable field of study.

• Several years of leadership experience in Accounts Payable, procure-to-pay, finance operations, shared services, or GBS, ideally in an international or matrix organization.

• Strong AP and P2P process expertise, including PO and non-PO invoice processing, approval workflows, GR/IR topics, blocked-invoice management, supplier inquiries, month-end close support, internal controls, and reporting.

• Practical experience with AP automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure.

• Ability to translate business needs into standard processes, automation requirements, and scalable controls.

• Proven experience leading multi-regional teams and setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities.

• Experience as a people manager developing experts and managers, building trust across regions, and leading teams through standardization, automation, and change.

• Fluent in English.

• German or other additional languages are an advantage.

• Track record in shaping future-oriented AP operating models, including automation roadmaps, governance, and change management.

🏝️ Benefits

• Country-specific benefits, varying depending on the country of employment, discussed individually during the interview process.