Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Acts as the main contact for all field service-related inquiries.

• Organizes and provides equipment servicing for clients.

• Oversees service requests from the initial intake to scheduling and dispatch.

• Prioritizes urgent service requirements.

• Collaborates with technicians, customers, sales, and field management.

• Monitors service activities and relays updates and issues to relevant stakeholders.

• Generates work orders, schedules, and dispatches technicians for equipment servicing or emergency repairs.

• Works closely with the District Manager on scheduling practices and participates in service planning meetings.

• Handles a high volume of telephone calls and emails.

• Addresses customer inquiries regarding equipment and services, reroutes calls, and tracks call activities.

• Coordinates service appointments and maintains regular communication with technicians.

• Assesses which calls necessitate troubleshooting based on established call type criteria.

• Reviews outstanding work orders to ensure proper technician assignments.

• Provides leadership insights regarding punctual arrivals, reschedules, repeat job visits, and job refusals.

• Engages in special projects and undertakes additional duties as needed.

⛳️ Requirements

• Generally requires 3 or more years of relevant experience.

• Proficient in managing a large volume of emails and phone calls.

• Strong time management abilities with the capacity to prioritize tasks and meet deadlines.

• Excellent attention to detail and precision.

• Customer service-focused with the ability to navigate complex issues.

• Capable of planning and organizing activities effectively.

• Strong interpersonal communication skills.

• Proficient written and verbal communication skills.

• Ability to handle confidential and sensitive information responsibly.

• Ability to function well within a team environment.

• Skilled at multi-tasking.

• Competent in conflict management.

• Ability to work efficiently under pressure.

• Capable of establishing productive working relationships at various levels within the organization.

• Typically requires a High School diploma, vocational training, and/or on-the-job training.

• Travel is generally less than 10%.

• No specific physical demands are necessary.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.