Collection Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist clients in providing outstanding service to their customers via telephone and, when appropriate, email communication.

• Operate within designated queues or worklists and achieve daily goals of at least 150 outbound calls.

• Address order-related issues and respond to inquiries regarding customer accounts.

• Refer customer concerns to the appropriate team for resolution.

• Inform customers about outstanding receivables and gather information on payment status, timelines, or obstacles preventing payment.

• Utilize client-specific systems to examine and investigate account information.

• Supply invoices and associated documentation to account holders.

• Fulfill internal quality standards, including Monthly Account Audits and Call Quality Reviews.

• Achieve performance and productivity benchmarks based on time-gap or other reporting metrics.

• Keep electronic files, documents, and emails organized.

• Take responsibility for assigned accounts and collaborate in group queues as necessary.

• Engage in special projects and initiatives.

• Regularly meet with the Supervisor for performance evaluations and coaching sessions.

• Seek out process enhancements and propose new ideas.

• Collaborate across different countries and cultures in all regions.

• Assist with 1st Party AR project tasks as needed.

• Serve as a backup for other members of the 1st Party AR Department.

• Perform additional duties as requested.

• This role does not encompass supervisory responsibilities.

⛳️ Requirements

• High School Diploma or equivalent general education degree (GED).

• One year of relevant transferable experience.

• Fluency in English.

• Capability to work effectively in a team-oriented environment on shared tasks and projects.

• Professional appearance and demeanor.

• Strong written and verbal communication abilities.

• Excellent comprehension skills.

• Time management and organizational capabilities.

• Basic mathematical skills.

• Proficient telephone etiquette.

• Competency in MS Office applications.

• Ability to adhere to assigned work schedules.

• Capability to meet daily targets of at least 150 outbound calls.

• Ability to work in both remote and office settings.

• Proficient in repetitive typing and extensive computer mouse usage.

• Ability to maintain professionalism and confidentiality at all times.

🏝️ Benefits

• Temp-to-hire opportunity.

• Option for remote work.

• Chance to acquire valuable experience.

• Opportunity to earn additional holiday income.

• Potential to convert a temporary position into a long-term career.

• No travel required.