Service Contracts Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Assess incoming requests for Services contracts

• Develop, modify, and uphold Statements of Work (SOWs) and associated Services contracts

• Act as a subject matter expert regarding the SOW process

• Facilitate the delivery of Services offerings to both internal and external clients

• Support the creation of SOWs, Service Orders, Change Orders, and Task Orders

• Oversee quality assurance for outgoing service opportunities

• Guide the Service Contracts Operations, Risk, & Execution (SCORE) team

• Manage relationships with third-party vendors and evaluate product quality for pricing deliverables

• Provide advice to stakeholders on best practices for selling services

• Investigate issues, report findings to leadership, and determine business requirements

• Educate and mentor others on SOW development, quality standards, and relevant processes

• Engage in process improvement initiatives

• Conduct SOW quality assurance

• Create documentation templates and processes as necessary

• Formulate scalable policies and procedures autonomously

• Ensure adherence to transaction regulations and terms

• Verify accuracy of Contract Vehicle quotes

• Organize documentation storage within CRM and Client Project Repository

• Compile contract details for Legal amendments

• Foster alliance partnership relationships

• Oversee Contract Vehicle databases and SharePoint sites

• Act as a liaison between internal and external contract stakeholders

• Perform additional tasks as assigned

• Adhere to all policies and standards

⛳️ Requirements

• Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, or Pre-Law is required

• 7-10 years of combined work experience

• At least 2-4 years of experience in contracts, supply chain, procurement, supplier management, and/or asset management

• 5 years of professional work experience directly related to the role

• 4-7 years of professional writing experience is required

• Experience in the technical or information technologies industry is preferred

• Previous experience with Client Relationship Management software (CRM) is required

• Proficiency in Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign

• Capability to work effectively in a sales partnership environment

• Willingness to travel occasionally for on-site meetings/events

• Possible requirement for occasional overtime

• Exceptional written and verbal communication skills in English

🏝️ Benefits

• A company that values inclusivity through our Employee Resource Groups

• Emphasis on work/life balance

• Access to professional training resources

• Opportunities for creative problem-solving and engagement in unique, complex projects

• Volunteer opportunities through “Optiv Chips In”

• The necessary tools and technology to work effectively from home or remotely (where applicable)