Service Contract Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and prioritize service scoping requests along with case queues.

• Prepare, revise, and maintain documentation related to service scope and contracts.

• Collaborate with Sales and other internal stakeholders to address scoping requests.

• Monitor case status, follow up on outstanding requests, and ensure compliance with service level agreements (SLAs).

• Confirm that final documents align with opportunity products prior to deal closure.

• Assist with additional operational initiatives as required.

⛳️ Requirements

• Bachelor's degree or comparable experience.

• Background in customer service, operations, or client management within a dynamic environment.

• Preferred experience with Salesforce CRM.

• Excellent written and verbal communication abilities.

• Knowledge of Service Contract Administration.

• Experience with Salesforce CRM.

• Familiarity with Contract Documentation.

• Proficient in Workflow Management.

• Background in Customer Service and Operations.

• Proficient in Microsoft Word and MS Office.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible work environment.

• Collaborative team culture.