Service Center Specialist

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Execute both standard and specialized mechanical and electrical service tasks.

• Diagnose and repair equipment via phone, in the workshop, and on-site at various locations.

• Assist in shop maintenance, sales operations, and branch functionalities.

• Address customer contracts, billing, invoicing, and administrative inquiries.

• Handle incoming phone calls, online requests, and customer visits.

• Create rental quotes and process orders through phone, in-person, or email communications.

• Respond to product inquiries and direct customers to service or sales teams as necessary.

• Input orders and coordinate deliveries in accordance with customer agreements.

• Facilitate contract renewals, maintenance updates, changes, and purchase order modifications.

• Review automatic contract renewals and assist with contract additions.

• Manage the equipment rental process and schedule product returns.

• Prepare necessary customer sign-off documentation.

• Finalize work orders and gather parts required for repairs.

• Aid branch personnel in compiling metrics and ensuring swift fulfillment of customer requests.

• Maintain accurate time entries and billing records for projects and service activities.

• Collect and update customer payment information as needed.

• Ensure service operations and part numbers are included on all service orders.

• Confirm that technicians possess current safety credentials and relevant training.

• Record tasks in accordance with established process flows.

• Uphold a safe working environment while addressing both internal and external customer needs.

• Collaborate with customers, branch staff, service technicians, managers, and other relevant departments.

• Execute responsibilities in alignment with Xylem’s Delegation of Authority policy.

⛳️ Requirements

• High school diploma or equivalent with a minimum of 2 years of relevant work experience, or a bachelor’s degree demonstrating capability in similar roles.

• Preference for candidates with light construction experience.

• Proficient in computer applications, including Microsoft Office, and possess basic math skills.

• Ability to troubleshoot logical processes with a fundamental understanding of circuit testing.

• Excellent communication, organizational, and teamwork abilities.

• Capacity to grasp concepts and general business practices.

• Proficient in Outlook, Word, Excel, and PowerPoint.

• Familiarity with ERP systems and standard IT business tools.

• Basic knowledge of Field Service and CRM applications like Microsoft Field Service or Microsoft CRM.

• Capability to perform tasks with a degree of independence; limited guidance is anticipated for complex responsibilities.

• Confirm that on-site technicians hold up-to-date safety credentials and training.

🏝️ Benefits

• Participation in the Paid Volunteer Program, Xylem Watermark.

• Access to Employee Resource Groups (ERG).

• Initiatives promoting inclusion and belonging.

• Commitment to Equal Employment Opportunity and Affirmative Action in the workplace.

• Reasonable accommodations for employees with disabilities.