Service Assurance Engineer

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver break/fix support throughout GTT's worldwide network.

• Take ownership of incidents and guide them to successful resolution.

• Conduct technical validation, troubleshooting, and manage escalations effectively.

• Collaborate closely with customers, vendors, and internal teams to address service issues.

• Configure network devices and assist in service migrations.

• Proactively identify recurring problems and initiate preventative measures.

• Keep precise documentation and maintain clear customer communications.

• Ensure adherence to operational procedures and best practices.

⛳️ Requirements

• Minimum of 2 years of experience in a Telecommunications, Service Provider, or similar field.

• Proficient troubleshooting and fault-diagnosis capabilities.

• Familiarity with SD-WAN, Security, and SASE technologies.

• Strong understanding of BGP, OSPF, ISIS, and EIGRP protocols.

• Experience with Layer 2 technologies such as VLANs, STP, and LACP.

• Knowledge of MPLS, L2VPN, and L3VPN services.

• Excellent communication, customer service, and problem-solving abilities.

• Experience with Cisco IOS and hardware is a plus.

• Experience with Juniper JUNOS is a plus.

• Relevant certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA are advantageous.

• Experience in a NOC or Service Operations setting is a plus.

• Willingness to work extended business hours.

🏝️ Benefits

• Remote working arrangement.

• Adaptive environment: A dynamic, start-up atmosphere that fosters learning and innovation.

• Collective impact: Close collaboration with product, engineering, and operations teams.

• Customer ownership: Providing stable, secure network platforms that customers rely on.

• Commitment to inclusion, fairness, and equal opportunity.