Level 3 Managed Services Engineer – Microsoft

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced technical assistance for Microsoft-based systems, encompassing Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot, and other applications within the Office 365 suite.

• Proactively oversee, troubleshoot, and resolve intricate issues related to device enrollment, onboarding, provisioning, and application performance.

• Execute system administration responsibilities, including system configuration, patch management, and software updates.

• Design, implement, and sustain backup and disaster recovery solutions for Microsoft environments.

• Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues promptly.

• Provide assistance to L4 Consulting on project tasks as required.

• Carry out root cause analysis and implement corrective measures to avert recurring issues.

• Document system configurations, procedures, and troubleshooting methodologies to maintain a thorough knowledge base.

• Engage in the adoption of DevOps practices and identify opportunities for streamlining and automation.

• Take part in project planning and the execution of IT infrastructure upgrades and migrations.

• Stay informed on emerging Microsoft technologies and industry best practices.

• Implement Conditional Access and MFA within the Azure tenant.

• Manage devices via Intune MDM/MAM, Autopilot, and Windows Hello for Business.

• Collaborate with Microsoft Security Products, including Defender, Sentinel, and Purview.

• Oversee identity technologies such as Entra ID, PIM, Least Privilege, and Access Reviews.

• Engage with clients to identify opportunities for addressing organizational challenges with additional products and services.

• Demonstrate leadership and organizational skills within a Managed Services team, client, or project setting.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional technology certifications (MCSE).

• Extensive hands-on experience with the technologies mentioned in the previous sections.

• Experience working in an office environment, including familiarity with office processes, procedures, and technology.

• Outstanding verbal and written communication skills, with the ability to interact effectively with both internal and external customers.

• Strong analytical abilities and meticulous attention to detail.

• Must be a self-motivated individual with exceptional time management skills.

• Previous experience in a technical role within an IT Consulting and/or Managed Services environment.

• Familiarity with compliance models such as CMMC, PCI, HIPAA, etc., is a plus.

• Prior leadership experience in managing a services team, client, or project is an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work hours and a supportive work environment.

• Comprehensive health and wellness benefits.

• Access to the latest technology and tools in the industry.