Service Account Manager – Southern Territory

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive sales of aftermarket services, enhance customer retention, and promote account growth across Alabama, Florida, Georgia, Mississippi, and Tennessee.

• Implement Agilent's CrossLab Asset Performance Management portfolio, which includes service agreements, laboratory-wide service solutions, compliance, operational support programs, and digital technologies.

• Achieve service sales growth within assigned named accounts and geographic regions.

• Formulate and execute strategic account plans aimed at retaining current business while seizing new growth opportunities.

• Advocate for and sell service agreements, digital solutions, and tailored service offerings.

• Establish and nurture long-term relationships with executive, operational, technical, and procurement stakeholders.

• Evaluate customer needs and present solutions that deliver operational, financial, and compliance advantages.

• Oversee opportunity qualification, deal planning, competitive positioning, account penetration, and contract negotiations.

• Develop and manage lead generation and territory growth strategies while maintaining a robust sales pipeline.

• Collaborate with sales, service delivery, operations, credit and collections, and other cross-functional teams.

• Drive territory strategy, disseminate best practices, and ensure alignment among stakeholders.

• Lead cross-functional projects and initiatives.

• Address customer and business challenges utilizing judgment, creativity, and independent decision-making.

• Meet or surpass sales quotas, growth objectives, and key performance indicators.

• Travel 50% of the time.

⛳️ Requirements

• Bachelor's or Master's degree is required; degrees in science, engineering, or business-related fields are preferred.

• A minimum of 4 years of successful experience in sales, account management, or business development.

• A proven history of achieving or exceeding sales quotas and driving growth within strategic or major accounts.

• Demonstrated ability to sell consultative, value-based solutions and foster long-term customer partnerships.

• Strong communication skills to convey the operational, financial, and compliance value of service and support solutions.

• Excellent skills in relationship-building, negotiation, presentation, and communication.

• Experience in leading cross-functional projects and functioning effectively within a matrixed organization.

• Ability to operate independently while advancing strategic initiatives across a geographically dispersed area.

• Strong organizational, planning, and pipeline management capabilities.

• Preferred knowledge of analytical instrumentation, laboratory operations, and service business models.

• Comprehensive understanding of account management and sales processes.

• Ability to tackle complex business challenges with minimal supervision.

• Willingness to travel 50% of the time.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for stock options.

• Comprehensive benefits package.

• Option for remote work.

• Choice between a company car or reimbursement for personal vehicle usage.

• Eligibility for sales incentives.