Senior Vice President, Client Partnership

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide strategic and tactical leadership for a diverse portfolio of clients.

• Act as a senior partner and trusted advisor to both clients and internal cross-disciplinary teams.

• Ensure the excellence of client relationships and deliverables.

• Oversee a team responsible for daily account operations and relationship management.

• Foster successful client engagements through effective team and operational management.

• Drive account growth by developing strategies and targets that align with client business objectives.

• Create engagement strategies and coordinate their execution with department heads, discipline leads, and project teams.

• Strengthen relationships with key client executives and uncover new business opportunities.

• Manage portfolio profitability and negotiate statements of work effectively.

• Ensure that all work is completed within budgetary constraints.

• Identify client needs and connect them with approaches and solutions that align with current and future goals.

• Manage client expectations, solicit feedback, and ensure the delivery of high-quality service.

• Plan and allocate resources for account work while prioritizing deliverables.

• Lead strategic new-business pitches from RFP response through to account closure, including MSA and contract negotiations.

⛳️ Requirements

• 15+ years of experience leading complex, large-scale client engagements in a digital agency, consultancy, or technology services firm.

• Proven success in managing over $10M of client work.

• Experience leading large, cross-disciplinary teams of 20 or more members.

• Background in account management, account growth, and cross-functional team leadership.

• Ability to develop engagement strategies and implement plans in collaboration with department heads, discipline leads, and project teams.

• Capability to cultivate relationships with key client executives and establish long-term partnerships.

• Experience in managing portfolio profitability and negotiating statements of work.

• Proficient in identifying unrecognized client needs and aligning solutions with objectives and future requirements.

• Strong skills in managing client expectations and delivering high-quality service.

• Experience in forecasting, planning, and staffing account work while prioritizing deliverables.

• Proven experience in leading new business pitches from RFP response through account closure, including MSA and contract negotiations.

• Excellent presentation, verbal, and written communication skills.

• Ability to work with, mentor, support, and learn from a diverse team.

🏝️ Benefits

• Inclusive employee experience.

• Equal opportunity employer.

• Inclusive, barrier-free recruitment and selection process.

• Confidential accommodation support.

• Recruitment fees paid by workers will be reimbursed.