Client Partner VI

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the planning, forecasting, and governance of an assigned portfolio of accounts.

• Manage and evaluate the overall health of accounts, addressing renewal and churn risks, while driving sustainable revenue growth.

• Meet Annual Contract Value (ACV) and Total Contract Value (TCV) objectives and ensure strong margin performance.

• Deliver comprehensive account governance, ensuring excellence in delivery and oversight of client satisfaction.

• Coordinate efforts among Go-To-Market (GTM), Delivery, Commercial Architecture, and Offer Management teams.

• Contribute to the strategy for the portfolio, positioning within the industry, and long-term growth planning for technology clients.

• Establish strategic partnerships with internal teams, external partners, and vendors.

• Assist in services-led sales initiatives and engage in regional sales governance and deal review discussions.

• Mentor, coach, and supervise consultants and project teams.

• Ensure adherence to account controls and compliance across financial, contractual, billing, receivables, and administrative processes.

⛳️ Requirements

• A High School Diploma or regional equivalent is required.

• A Bachelor's Degree is required, preferably in a field relevant to the role.

• At the discretion of the manager, additional relevant experience may substitute for the degree requirement.

• A minimum of 15 years of experience in the relevant field is required.

• Expert-level knowledge of professional sales training and sales processes.

• In-depth understanding of the processes, procedures, and systems necessary to achieve work objectives.

• Expert-level familiarity with the Rackspace product portfolio, strategy, competitors, and customers.

• Proficiency in CRM software.

• Skills in cross-selling and up-selling.

• Experience in Customer Relationship Management.

• Competence in data analysis.

• Strong negotiation skills.

• Pipeline management expertise.

• Ability to create presentations.

• Experience in proposal drafting.

• Public speaking skills.

• Knowledge of Statement of Work (SOW) processes.

• Willingness to travel domestically and internationally, less than 50% of the time.

🏝️ Benefits

• Annual bonuses or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Commitment to equal employment opportunities.

• Disability and special-needs accommodations.