Account Partner, Large Pro Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of enterprise service professional partners, acting as their primary contact and strategic advisor.

• Take responsibility for retention and revenue growth within the portfolio.

• Cultivate trusted relationships with partner leadership, including VPs, C-suite executives, and owners.

• Facilitate executive business reviews, providing performance insights, strategic recommendations, and clear viewpoints.

• Engage in ongoing discovery regarding partners' business evolution, competitive challenges, and growth priorities.

• Act as the main escalation point and drive resolution for cross-functional issues.

• Collaborate with partners on marketing strategies and platform investments aligned with growth objectives.

• Assess appointment set rates, marketing costs, close rates, spending trends, funnel performance, seasonal variations, and spending pacing.

• Convert complex data into executive-level narratives and actionable plans.

• Develop and maintain forecasts across key account metrics.

• Suggest account modifications based on data analysis.

• Identify opportunities for expansion and create ROI-based business cases for increased platform investment.

• Negotiate contracts and agreements.

• Support pilot programs and new initiatives while managing retention risks.

⛳️ Requirements

• A minimum of 2 years of experience in strategic account management, customer success, category management, partnerships, or a related field.

• Direct responsibility for a revenue objective, encompassing retention, growth, or both.

• Experience managing executive-level relationships with VP, C-suite, or owner-level stakeholders as the primary contact.

• Demonstrated capability to maintain both Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) accountability.

• Strong analytical skills and the ability to formulate data-driven action plans.

• Experience with Business Intelligence (BI) tools such as Looker or Tableau is preferred.

• Familiarity with Customer Relationship Management (CRM) platforms like Salesforce or HubSpot is preferred.

• Ability to take ownership of outcomes from beginning to end with minimal oversight.

• Comfortable navigating ambiguous environments and creating structure where it is lacking.

• Experience in home services, marketplace, SaaS, or platform-based businesses is a plus.

• Experience presenting to or collaborating with C-suite stakeholders at enterprise accounts.

• Bachelor's degree or equivalent experience.

• Some travel may be necessary (approximately 5%).

🏝️ Benefits

• Incentive pay component.

• Comprehensive medical, dental, and vision coverage.

• Flexible vacation policy.

• Pet discount programs.

• Retirement plan with company match (401K).

• Technical equipment, including a laptop, provided.

• Approximately 5% travel opportunity/requirement.