Staff User Experience Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead research strategy and execution for a specific product domain at Ancestry.

• Take ownership of comprehensive research roadmaps for crucial product areas.

• Recognize unmet user needs and align research goals with domain success metrics.

• Facilitate generative and exploratory research during the initial stages of product discovery.

• Examine problem areas, reveal unfulfilled user needs, and outline product direction.

• Lead or assign tactical research activities such as usability testing and concept validation.

• Design and implement qualitative studies that include interviews, usability testing, and diary studies.

• Design and carry out quantitative research studies such as surveys, card sorts, and tree tests.

• Cross-reference research findings with product analytics, behavioral data, member services, social feedback, and external trend sources.

• Integrate AI into research workflows and experiment with new tools and methodologies.

• Collaborate strategically with Product, Design, and Engineering leaders to jointly oversee domain strategy.

• Challenge existing product assumptions and influence feature roadmaps.

⛳️ Requirements

• Over 7 years of experience in UX research.

• Experience embedded within cross-functional software development teams delivering large-scale consumer applications (preferably).

• Demonstrated ability to navigate ambiguous environments and develop structured, actionable research plans.

• Expertise in mixed methods research, including both qualitative and quantitative research execution.

• Experience in triangulating behavioral data, member services, social feedback, and external trend sources.

• Practical experience in incorporating AI into research workflows.

• Proficiency in determining when to use rapid usability checks versus foundational, longitudinal studies based on project risk and timeline constraints.

• Strong fluency in product analytics.

• Experience collaborating with analytics teams to validate qualitative hypotheses using behavioral data.

• Ability to work effectively with Product Managers, Designers, Engineers, and Marketing leaders.

• Successful completion of a background check is required for employment.

🏝️ Benefits

• Eligibility for bonuses.

• Equity options.

• Comprehensive health, dental, and vision insurance.

• Flexible work location: nearest office, home, or hybrid (subject to location restrictions and role requirements).

• Reasonable accommodations for qualified individuals with disabilities.