Senior Transformation Manager, Testing and Quality Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement the enterprise transformation strategy within Testing Services.

• Establish roadmaps, milestones, priorities, and criteria for success.

• Coordinate transformation efforts among delivery teams, stakeholders, and partner organizations.

• Execute strategies for communication and change adoption.

• Implement and monitor success metrics for transformation, including quality, productivity, automation, AI integration, talent refresh, ALM adoption, compliance, and efficiency improvements.

• Promote continuous improvement through metrics, data-driven insights, maturity assessments, and quality audits.

• Maintain the high-level RACI model to ensure alignment with contractual obligations and governance forums.

• Define and implement end-to-end STLC processes, playbooks, frameworks, training, tool adoption, and capability enhancement initiatives.

• Integrate transformation activities with ongoing programs while safeguarding delivery outcomes.

• Establish a governance cadence for performance monitoring, reporting, and realization of benefits.

• Supervise adoption, execution progress, risks, and dependencies; address or escalate issues as necessary.

• Collaborate with TMO, Delivery Leadership, Process and Technology Centers of Excellence, and vendor partners.

• Provide updates at the executive level regarding transformation progress, risks, and outcomes.

• Optimize and govern the use of ALM.

• Monitor the implementation, expansion, and maturity uplift of automation.

⛳️ Requirements

• Over 10 years of experience in testing, quality engineering, or technology delivery.

• At least 5 years of delivery experience in Medicaid/Medicare programs/projects.

• 3 to 5+ years of experience in transformation, process improvement, or Centers of Excellence initiatives.

• Practical experience in scripting end-to-end STLC processes.

• Strong knowledge of STLC, ALM tools, automation frameworks, and the TMMi testing model.

• Experience working in multi-vendor settings with RACI-based governance structures.

• Capability to coordinate cross-functional initiatives and drive change adoption.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Technical credentials and certification support.

• Generous and flexible vacation policy.

• Educational assistance programs.

• Comprehensive leadership and technical development academies.

• 401(k) employer matching.

• Extensive health benefits.

• Up to 10% annual travel for essential meetings.