Senior Training Program Manager – 1099 Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for enterprise and/or complex customer training programs

• Create and execute plans for global teams and schedules to meet the requirements of contracts and subcontracts

• Oversee technical, cost, and scheduling performance as well as program utilization

• Establish and uphold program performance standards

• Take ownership of program success by identifying, assessing, monitoring, and mitigating risks throughout the program lifecycle

• Provide curriculum recommendations based on customer interests, engagement, and purchasing trends

• Keep track of training industry market conditions while supporting sales, marketing, and product standards

• Evaluate course feedback metrics and manage necessary corrective actions

• Lead Workforce Development initiatives that impact program customers

• Oversee multiple large-scale training programs

• Suggest process enhancements and automation solutions

• Monitor and report on program progress to both internal and external stakeholders

• Assess operational efficiency, facilitate program improvements, and resolve issues while managing escalations

• Manage customer expectations and training outcomes to increase satisfaction and engagement

• Collaborate with internal and external clients across all levels

• Work alongside the Business Development Team to ensure program success and effective customer communication

• Update senior management and key stakeholders on program status and risks

• Utilize written and verbal communication skills to influence training decisions and enhance training utilization

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent experience

• Over 7 years of experience in customer success, engagement management, or program management, or 5 years with a Master's degree

• Exceptional visual, oral, and written communication skills

• A sense of curiosity, a learner’s mindset, and a willingness to engage with evolving technologies and tools

• A readiness to explore, adapt, and grow with AI and other emerging technologies

🏝️ Benefits

• Comprehensive health insurance options

• Opportunities for professional development and career growth

• Flexible work arrangements and a supportive work environment