Senior Program Manager, Gen AI – Games

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Assist product engineering initiatives by facilitating detailed milestone planning, implementing agile development practices, clarifying priorities, and tracking sprints and deliverables.

• Collaborate with technologies throughout the game organization stack, including game engines, services, and agentic systems such as Claude Code, Cowork, OpenClaw, custom agents, and bots.

• Coordinate cross-functional programs with engineering, platform, and studio teams to ensure alignment on prioritization, sequencing, dependencies, and to identify delivery risks.

• Recognize opportunities for AI to add value and establish customizations, learning materials, and program plans to promote adoption.

• Provide guidance to various game studio and platform teams on current initiatives and the integration of new tools into the overall ecosystem.

• Develop and present training and communication materials to facilitate tool adoption.

• Create tailored AI skills and tools that enhance workflows and tasks across different functions.

• Compose status updates, decision documents, and alignment artifacts for teams and leadership.

• Evaluate usage metrics, adoption funnels, survey results, and other engagement data to highlight trends and generate recommendations.

• Set GenAI program KPIs and success metrics, and conduct lightweight experiments such as A/B tests and cohort comparisons.

• Explore GenAI opportunities in the game development process via stakeholder interviews and technical deep-dive workshops.

• Utilize user research and quantitative data to formulate product roadmaps and prioritize high-return investments.

• Monitor advancements in the GenAI landscape and convert relevant developments into practical business solutions.

• Manage relationships with external vendors, shape project proposals, and supervise project deliverables.

• Partner with engineering and platform teams to develop scalable solutions involving model inference, data pipelines, responsible AI compliance, safety measures, and graceful degradation.

⛳️ Requirements

• Over 12 years of experience in program and/or product management, concentrating on technology portfolios.

• More than 5 years of experience within the games industry.

• Experience in product management, including identifying user needs, defining product strategy and roadmaps, and managing development workstreams.

• Background in games industry partner engagements or business development, defining projects, statements of work, deliverables, and overseeing project completions.

• Skilled in managing technical vendor engagements, including the definition of scope of work, staffing plans, deliverables, and tracking vendor performance according to SOW terms.

• In-depth understanding of games business operations and data requirements, defining content for decision-making, greenlight, and gate review processes.

• Strong practical experience working with AI technologies such as Claude Cowork, ChatGPT, and M365 Copilot.

• Ability to produce custom skills, tutorials, and communication materials encompassing written, interactive, and video formats.

• Proven track record in designing and implementing tool adoption frameworks, methodologies, and toolkits from inception.

• Capability to convert ambiguous technical objectives into structured project plans with defined milestones, owners, and dependencies.

• Experience in convening and facilitating employee communities to promote new initiatives and enhance employee engagement.

• Proficient in executive and employee presentations, storytelling, and effective communication.

• Expertise in developing and executing multi-channel communication strategies and stakeholder engagement plans for global, cross-functional audiences.

• Demonstrated capability to manage change at a portfolio level and proactively identify risks related to change saturation.

• Exceptional facilitation skills with experience in designing and leading workshops, readiness assessments, and cross-functional alignment sessions.

• Preferred: Experience with GenAI tools and intelligent automation platforms such as Google Gemini, Claude, ChatGPT, and Zapier.

• Preferred: Proven history of building alignment and driving decisions among diverse internal and external stakeholder groups.

• Preferred: Experience with experimentation or analytics tools such as dbt, Looker, Tableau, and Kragle.

🏝️ Benefits

• Health Plans

• Mental Health support

• 401(k) Retirement Plan with employer match

• Stock Option Program

• Disability Programs

• Health Savings and Flexible Spending Accounts

• Family-forming benefits

• Life and Serious Injury Benefits

• Paid leave of absence programs

• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off

• Full-time salaried employees are immediately entitled to flexible time off