Associate Director – Program Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a designated portfolio of established campus package institutions.

• Oversee the implementation cycle for partner campuses, which includes planning, execution, learning and refinement, retention and renewal, and contract management.

• Direct planning initiatives that yield actionable implementation strategies for integrating CDI offerings and resources on campus.

• Provide guidance and support to assist partners in program execution, overcoming challenges, and enhancing engagement, completion, and saturation.

• Create and disseminate resources that aid partners' constructive-dialogue initiatives.

• Monitor implementation progress utilizing HubSpot, Asana, and other internal tools.

• Ensure the accuracy, accessibility, and monitoring of partner data against OKRs and growth strategies.

• Deliver timely, professional, and customized communications via emails, newsletters, and other channels.

• Spearhead renewal strategies and contract negotiations for the assigned partner portfolio.

• Contribute to achieving an annual average retention rate of 85% for partner accounts.

• Facilitate Professional Learning Communities and Communities of Practice as required.

• Provide implementation, logistical, and product support for other partners within the Growth portfolio.

• Collect and analyze partner feedback, insights, and data to inform future initiatives.

• Develop expertise in higher education and constructive dialogue.

• Assist with strategies for retention, renewal, and expansion.

• Identify inefficiencies in processes and contribute to enhancing partnership management and implementation.

• Coordinate implementation requirements across team members and departments.

• Collaborate with Partnerships, Live Programs, Product, Education, Research, and Operations teams.

• Advocate for partner perspectives and themes throughout CDI.

• Report directly to the Senior Director of Program Implementation.

⛳️ Requirements

• A minimum of 5 years in partnership management, program implementation, or similar roles within nonprofits, higher education, or EdTech.

• At least 1 year of direct experience in or with higher education.

• Exceptionally adept at building relationships.

• Capable of navigating large, complex organizations while managing multiple priorities.

• Excellent written and verbal communication abilities.

• Proficient in crafting and delivering presentations to varied audiences.

• Proven capability to juggle multiple tasks, priorities, and stakeholders concurrently.

• Skilled in deriving meaningful insights from data to guide decision-making.

• Bachelor’s degree or equivalent practical experience is required.

• Familiarity with CRM tools like HubSpot and project management software such as Asana is advantageous.

• Must be legally authorized to work in the U.S. without current or future sponsorship.

• Flexibility to work within U.S. time zones is essential.

• Some travel may be required, roughly 3–5 days per quarter.

🏝️ Benefits

• Unlimited PTO.

• 13 company holidays.

• Health, vision, and dental insurance, with contributions towards premiums from CDI.

• 401(k) plan with a 100% match on contributions, up to 3% of salary.

• Generous annual budget for professional development.

• Up to $500 reimbursed for home office equipment.

• Up to $50/month reimbursed for home internet or mobile phone expenses.

• A mission-driven culture characterized by intellectual humility, continuous improvement, and open-mindedness.

• Flexible scheduling within U.S. time zones.