Associate Director – Program Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary relationship manager for a designated portfolio of confirmed campus package institutions.

• Guide partners through the stages of planning, implementation, learning and refinement, retention and renewal, and contract negotiations.

• Create clear and actionable implementation plans for integrating CDI offerings and resources within campus communities.

• Provide support and guidance to assist partners in program implementation, overcoming challenges, and fostering engagement, completion, and saturation.

• Develop and share resources that aid partners in facilitating constructive dialogue.

• Monitor implementation progress using HubSpot, Asana, and other internal tools.

• Deliver timely and customized communications via emails, newsletters, and various media channels.

• Drive renewal strategies and contract negotiations for assigned partners.

• Facilitate Professional Learning Communities and Communities of Practice as necessary.

• Offer implementation, logistical, and product support to other partners within the Growth portfolio.

• Collect and analyze partner feedback, insights, and data to recommend future initiatives.

• Cultivate subject matter expertise in higher education and constructive dialogue.

• Assist in strategies for retention, renewal, and expansion.

• Identify inefficiencies in processes and contribute to optimizing implementation.

• Coordinate implementation requirements across various teams and departments.

• Collaborate with Partnerships, Live Programs, Product, Education, Research, and Operations teams.

• Represent partner perspectives and themes across CDI.

• Report to the Senior Director of Program Implementation.

⛳️ Requirements

• Over 5 years of experience in partnership management, program implementation, or similar roles within nonprofits, higher education, or EdTech.

• A minimum of 1 year working directly in or with higher education.

• Bachelor’s degree or equivalent practical experience.

• Exceptional relationship-building abilities with partners and stakeholders.

• Capability to navigate large, intricate organizations while managing multiple priorities.

• Strong written and verbal communication skills.

• Proficient in developing and delivering presentations to diverse audiences.

• Demonstrated ability to manage several tasks, priorities, and stakeholders simultaneously.

• Ability to derive meaningful insights from data to guide decision-making.

• Bonus: Familiarity with CRM tools such as HubSpot.

• Bonus: Experience with project management software like Asana.

• Must be authorized to work in the U.S. without current or future visa sponsorship.

🏝️ Benefits

• Unlimited PTO, plus 13 company holidays.

• Health, vision, and dental insurance, with CDI contributing towards premiums.

• 401(k) with a 100% match on contributions, up to 3% of pay.

• Generous annual budget for professional development.

• Up to $500 reimbursement for home office equipment.

• Up to $50/month reimbursement for home internet or cell phone expenses.

• A mission-driven culture that emphasizes intellectual humility, continuous improvement, and open-mindedness.