Senior Training Coordinator, RCM

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan and execute training programs for the RCM department, encompassing accounts receivable, registration, cash management, customer service, payer contract management, and onboarding of new hires.

• Facilitate training on administrative functions and system applications, including athenaIDX, Outlook, and Microsoft Teams.

• Support process-improvement initiatives aimed at enhancing system and personnel efficiency.

• Collaborate with quality assurance and operational teams to pinpoint opportunities for improvement.

• Create and uphold course curricula for all RCM functions.

• Develop pathways/job aids, playbooks, eLearning modules, and classroom presentation materials.

• Work in conjunction with the Director - Training & Education to assess the effectiveness of training courses and curricula.

• Identify knowledge gaps among employees and processes, while evaluating the effectiveness of trainees.

• Participate in and lead company training programs.

• Mentor new members of the education and development team, aiding in their professional growth.

• Collaborate with leadership and senior staff to determine training needs.

• Design workshops, videos, and individual training sessions.

• Organize and implement rollouts for new systems, processes, and system updates.

• Manage incoming training requests and coordinate coverage and scheduling.

• Create, utilize, and maintain checklists to ensure training classes are adequately prepared.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Preferred: Bachelor’s degree or equivalent experience.

• Required: Experience in the healthcare industry; anesthesia experience preferred.

• Preferred: Familiarity with athenaIDX.

• Preferred: Knowledge of RCM for physician practices.

• Preferred: Over 10 years of individual and team training experience.

• Preferred: More than 10 years of experience in creating training materials, e-learning modules, curricula, and instructional design.

• Experience in managing curriculum development or e-learning projects.

• Ability to communicate and uphold the confidentiality of sensitive employee-training information.

• Capability to evaluate department practices, procedures, and computer systems and create targeted training programs and materials.

• Leadership skills to guide trainees and assess their understanding and application of the material.

• Ability to manage abstract projects, oversee all project components, coach contributors, and ensure successful project outcomes proactively.

• Initiative, motivation, creativity, and a broad understanding of various areas of expertise.

• Ability to respond positively to changes and assist in leading new training developments.

• Professional communication skills with all management levels.

• Excellent written and verbal communication skills.

• Proficient technical writing skills.

• Strong presentation skills.

• Proficient in the use of Microsoft Office (Word, PowerPoint), Teams, and Visio.

• Intermediate skills in Microsoft Excel.

• Some travel may be required.

• Must meet the specified physical requirements, with or without reasonable accommodation.

🏝️ Benefits

• Eligibility for an annual bonus (not guaranteed; contingent on company and individual performance).

• Reasonable accommodations for individuals with disabilities.

• Equal employment opportunities.