Senior Training Coordinator, RCM

This is a fully remote position, open to applicants in United States.

📋 Description

• Plan and execute training programs for the RCM department, focusing on accounts receivable, registration, cash management, customer service, payer contract management, and onboarding of new hires.

• Facilitate and organize training sessions for administrative functions and systems such as athenaIDX, Outlook, and Microsoft Teams.

• Develop and sustain course curricula for RCM functions.

• Create pathways, job aids, playbooks, eLearning materials, and presentation decks for classroom settings.

• Collaborate with the Director of Training & Education to ensure the effectiveness of training initiatives.

• Identify gaps in employee and process knowledge and assess trainee effectiveness alongside the Director of Training & Education.

• Participate in and lead company-wide training programs.

• Mentor new members of the education and development team.

• Address training requirements in collaboration with leadership and senior staff.

• Develop workshops, videos, and individualized training sessions.

• Coordinate the rollout of new systems, processes, and updates to existing systems.

• Manage incoming training requests and oversee scheduling and coverage.

• Create, utilize, and maintain checklists for preparation of training classes.

• Assist in initiatives aimed at process improvement to enhance system and personnel efficiency.

• Collaborate with quality assurance and operational teams to identify opportunities for improvement.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Bachelor's degree or equivalent experience is preferred.

• Experience in the healthcare industry is required; experience in anesthesia is preferred.

• Familiarity with athenaIDX is preferred.

• Knowledge of RCM for physician practices is preferred.

• A minimum of 10 years of individual and team training experience is preferred.

• At least 10 years of experience in creating training materials, e-learning modules, curricula, and instructional design is preferred.

• Experience in managing curriculum development or e-learning projects.

• Ability to communicate and uphold the confidentiality of sensitive employee-training information.

• Capability to assess departmental practices, procedures, and computer-system requirements to develop focused training programs and materials.

• Leadership skills to guide trainees and evaluate their understanding and application of the subject matter.

• Leadership experience in managing abstract projects and ensuring their success.

• Initiative, motivation, creativity, and the ability to comprehend multiple areas of expertise.

• Ability to respond constructively to changes and spearhead new training initiatives.

• Professional communication with all levels of management.

• Exceptional written and oral communication abilities.

• Strong technical writing skills.

• Proficient presentation skills.

• Competent in Microsoft Office (Word, PowerPoint), Microsoft Teams, and Visio.

• Intermediate skills in Microsoft Excel.

• Some travel may be necessary.

• Must be able to meet the physical requirements listed, with or without reasonable accommodation.

🏝️ Benefits

• Eligibility for an annual bonus (not guaranteed; contingent on company and individual performance).

• Commitment to equal employment opportunities.