Senior TEM, Implementation Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage designated clients and ensure their ongoing success.

• Provide consistent updates to clients and Irth management.

• Assist with client Pilot Programs, solution implementation, new feature rollouts, and continuous customer satisfaction.

• Build robust relationships with assigned clients and address both technical and business inquiries.

• Implement, configure, and train users on Irth Asset Integrity for Pipelines products.

• Oversee project deliverables, success KPIs, and project budgets.

• Educate and guide customers in recognizing pipeline asset threats and achieving business goals.

• Recommend tool applications for regulatory data collection and analysis.

• Evaluate and prioritize requests for product enhancements.

• Mentor clients on best practices for integrity management.

• Execute configurations, data loading, model execution, report presentations, and results interpretation.

• Manage requirements across various client accounts.

• Foster customer relationships, enhance product adoption, and uncover expansion opportunities.

• Enhance processes and policies to promote automation, self-service, and customer empowerment.

• Collaborate with client organizations and internal teams.

• Communicate business and development opportunities for assigned clients.

• Relay customer requirements to the product management team.

• Support product development sprints with insights and feedback from customers.

• Engage across product development channels.

⛳️ Requirements

• A minimum of 5 years’ experience in the midstream/transmission pipeline industry is required.

• In-depth understanding of Z662 / ASME and other industry standards is required.

• Experience in analyzing various types of pipeline integrity assessment data is required.

• Familiarity with pipeline integrity software and technology is preferred.

• Experience working with multiple levels within a Fortune 100 company is preferred.

• Strong relationship management and organizational skills are essential.

• Experience with solution development processes and application support lifecycles is preferred but not mandatory.

• Willingness to travel throughout North America and internationally if necessary.

• Highly organized with a keen attention to detail.

🏝️ Benefits

• Competitive salary.

• Comprehensive health plan options, including medical, dental, and vision coverage.

• 401(k) plan with a company match.

• Flexible PTO policy along with company-paid holidays.

• Life insurance.

• Pet insurance.

• Employee discounts and perks programs.

• Generous one-time work-from-home stipend.

• Opportunities for team connection through company events, monthly team lunches, volunteer outings, and quarterly gatherings.

• Hybrid employees enjoy complimentary snacks, beverages, and coffee at our Columbus, Ohio office.