Customer Engineer, APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Conduct technical discovery calls to gain insights into prospects’ AI/ML architecture, use cases, requirements, API integration, model specifications, data residency, and compliance.

• Cultivate in-depth knowledge of OpenRouter’s products and solutions.

• Create tailored demonstrations and oversee proof-of-concept environments.

• Collaborate with account executives throughout the sales process, from discovery to closure.

• Address proposals and technical inquiries while presenting at customer meetings, quarterly business reviews (QBRs), and executive briefings.

• Tackle technical objections and strategize competitive positioning.

• Assist in negotiating technical terms, service level agreements (SLAs), and implementation timelines.

• Offer feedback to Product and Engineering regarding feature requests, competitive gaps, and market needs.

• Facilitate technical onboarding and adoption for customers in the APAC region.

• Act as the regional liaison for account health and collaborate with US-based teams to identify technical hurdles and adoption risks.

• Help customers resolve technical challenges during APAC business hours, including API and code-level debugging, as well as minimal reproductions.

• Transition more in-depth investigations or after-hours support to US-based Support and Engineering.

⛳️ Requirements

• A minimum of 5 years’ experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect within B2B SaaS/API/Infrastructure platforms.

• Strong technical foundation with practical experience in software development, APIs, or cloud infrastructure.

• Proficient in reading and debugging code and troubleshooting API integrations.

• Exceptional presentation abilities and the capacity to convey complex technical concepts to diverse audiences.

• Strong problem-solving skills with the ability to design solutions under pressure.

• Customer-centric mindset and a readiness to balance pre-sales with technical adoption, account health, and initial support duties.

• Capacity to work independently as a key regional contributor.

• Ability to collaborate with a globally distributed team while maintaining flexible overlap with US colleagues.

• Experience with AI/ML technologies, large language models (LLMs), or machine learning platforms is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.