Implementation Specialist, Automotive SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist automotive dealership clients in setting up myKaarma's service scheduling, digital check-in, and vehicle inspection tools.

• Facilitate discovery sessions to gain insight into dealership workflows, operational processes, existing technologies, and systems for replacement.

• Verify that necessary devices, network connectivity, and technical infrastructure are established prior to implementation or on-site training.

• Evaluate and showcase configured solutions to customers before conducting training.

• Guide clients through the entire service experience, from appointment scheduling and customer arrival to vehicle inspection and service completion.

• Collaborate with Deployment Managers and the Training Team to communicate needs and address configuration challenges.

• Ensure products are fully ready for either onsite or remote training.

• Create templates, automations, and repeatable processes to enhance setup efficiency while minimizing manual administrative tasks.

• Act as a technical escalation contact throughout the implementation phase.

• Tackle complex configuration issues and confirm the complete customer journey prior to training.

⛳️ Requirements

• Minimum of 2 years of experience in software implementation, deployment, customer onboarding, or a comparable client-facing role.

• Experience in the automotive industry, Software as a Service (SaaS), or another technology-driven service setting.

• Excellent communication and customer consultation abilities.

• Capability to translate business needs into precise system requirements.

• Highly organized and self-motivated.

• Ability to handle multiple customer implementations, priorities, and deadlines simultaneously.

• Proficient in using Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related tools.

• Basic understanding of software implementation processes and customer service best practices.

• Preferred: Experience in automotive dealership service operations.

• Preferred: Experience in implementing or supporting software utilized by automotive dealerships.

• Preferred: Familiarity with myKaarma products or similar dealership technology platforms.

• Work authorization assessed on a case-by-case basis.

🏝️ Benefits

• Flexible work environment.

• Comprehensive medical, dental, vision, life, and disability benefits.

• Wellness stipend.

• Telework stipend.

• Generous vacation time.

• Dog-friendly offices.

• Unlimited snacks or refreshments available onsite.

• Bonuses.

• Potential for work authorization sponsorship for exceptional candidates, depending on role requirements and business needs.