Senior Telephone Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage a designated portfolio of mid-tier clients, actively driving retention, upselling, and expansion efforts.

• Execute calendar-driven call and email outreach campaigns across the client portfolio.

• Discover commercial opportunities through account evaluations and transform them into revenue.

• Provide product demonstrations and presentations via phone.

• Negotiate pricing, commercial agreements, and service arrangements.

• Keep an accurate and active pipeline with forecasting and reporting to management.

• Serve as the primary escalation point for incoming account inquiries, contract issues, and relationship concerns.

• Onboard new SME clients and assist them from implementation to independent usage.

• Ensure accurate client records, business rules, and pricing structures are maintained in Salesforce.

• Collaborate with the wider Sales team on acquisition initiatives.

⛳️ Requirements

• Possess a confident and warm telephone demeanor, with the ability to build rapport with stakeholders at all levels of seniority.

• Hold a commercial mindset with the capability to identify upselling opportunities, construct a compelling case, and finalize sales.

• Exhibit disciplined time and pipeline management skills.

• Demonstrate the ability to manage challenging conversations in a professional manner.

• Be resilient, self-motivated, and focused on achieving outcomes.

• Communicate clearly and concisely in a professional written format.

• Be comfortable using CRM platforms; experience with Salesforce is highly regarded.

• Possess proficiency in the Microsoft Office Suite.

• Have 10+ years of experience in telephone-based account management, inside sales, or customer success.

• Ideally, possess experience within SaaS, HR technology, compliance, or professional services.

• Having experience with compliance or background screening platforms is considered a plus.

• A degree in Business or Commerce is seen as beneficial, while a proven track record is prioritized.

🏝️ Benefits

• Hybrid/remote flexibility — work in a manner that suits you best.

• A portfolio that you can own, develop, and take pride in.

• An inclusive, diverse, and genuinely supportive team culture — everyone is welcomed.

• A culture of recognition and development — we invest in our people.

• Opportunity to work for an ASX-listed Reg-Tech leader with strong growth ambitions.