Senior Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, modify, and sustain standard operating procedures (SOPs), desk guides, process maps, templates, checklists, decision trees, reference materials, and additional program resources.

• Convert statutes, policies, government directives, and insights from subject matter experts into clear, concise, and actionable operational guidance.

• Establish and uphold a well-organized digital resource repository with appropriate naming conventions, metadata, version control, and archival practices.

• Document comprehensive workflows for intake, technical reviews, clarifications, quality assurance, audits, and government disposition activities.

• Revise technical review documents, monthly reports, communication materials, and audit documents for clarity, consistency, grammar, and compliance with approved formats.

• Create and maintain style guides, templates, controlled terminology, and editorial standards for program deliverables.

• Lead content-development sessions with technical reviewers, auditors, QA personnel, and VA stakeholders, integrating feedback into final products.

• Ensure that guidance and templates are aligned with the latest policy interpretations, process decisions, and lessons learned.

• Design user-friendly job aids and quick-reference tools that minimize errors and expedite onboarding and reviewer performance.

• Conduct final quality checks to verify accuracy, accessibility, usability, and document integrity prior to publication.

⛳️ Requirements

• Bachelor’s degree in English, communications, technical writing, public policy, business, healthcare administration, or a related field.

• At least 8 years of professional experience in technical writing, editing, process documentation, or knowledge management.

• Proven experience in developing SOPs, manuals, guides, templates, process maps, and other controlled operational documentation.

• Exceptional mastery of grammar, plain language, document structure, and editorial quality control.

• Ability to interview subject matter experts, synthesize complex requirements, and write for diverse audiences.

• Experience in managing document versions, review cycles, comment resolution, and publication workflows.

• Advanced proficiency in Microsoft Word, PowerPoint, and SharePoint.

• Capability to create polished process visuals using Visio or similar tools.

• Legal authorization to work in the U.S.

• Experience writing for the VA, VHA, or another federal agency.

• Experience documenting processes related to eligibility, compliance, audits, credentialing, recognition, or case management.

• Familiarity with Section 508 accessibility, plain-language standards, and federal document conventions.

• Experience in establishing knowledge repositories, content governance, and records-management practices.

• Experience supporting Lean process improvement, human-centered design, or change-management initiatives.

🏝️ Benefits

• Equal opportunity employer.

• Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are strongly encouraged to apply.

• Talent Community notifications regarding new job opportunities, company news, and upcoming career events.