Senior Technical Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Identify and resolve technical issues while delivering prompt and precise customer support.

• Collaborate closely with cross-functional teams to improve product functionality and address customer challenges.

• Continuously enhance technical skills and knowledge base.

• Maintain high service standards and pursue excellence in interactions with customers.

• Ensure clear, empathetic, and effective communication with both customers and team members.

• Approach complex problems with resilience and a proactive attitude.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent experience).

• Over 5 years of relevant experience in Network, Security, or SaaS Support.

• Proficient in Active Directory/GPO, Windows, Linux, and scripting with PowerShell/Python.

• Demonstrated experience in a technical support role, ideally in the cybersecurity sector.

• Exceptional problem-solving abilities and strong communication skills.

• Fluent in English (C1 or higher).

• Eagerness to learn and adapt in a dynamic environment.

• Solid understanding of network security concepts.

• Capability to work autonomously as well as collaboratively within a team.

• Dedicated to innovation, integrity, and excellence.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working arrangements.

• Collaborative and supportive work environment.