Senior Technical Solutions Analyst

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Act as a strategic technology partner to the business stakeholders in the Americas back-office.

• Convert business goals and production support needs into actionable solution direction and plans.

• Own and refine the ERP sustaining and support strategy across essential modules, integrations, middleware, and patches.

• Oversee incident, problem, and change management for back-office systems.

• Identify and address system inefficiencies, recurring incidents, and technical debt.

• Establish processes for intake, prioritization, and governance of sustaining initiatives.

• Assess ERP features, automation, AI capabilities, and external/custom tools.

• Lead proofs of concept and pilot projects for sustaining tools and automation.

• Plan for testing, user acceptance, cutover/readiness, adoption, and change coordination for releases and patches.

• Facilitate cross-functional collaboration across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners.

• Assist with vendor evaluations, contracts, renewals, escalations, and alignment with ERP managed service providers.

• Support M&A and carve-in/carve-out planning by evaluating impacts on ERP, processes, master data, and integrations.

• Generate executive communications and reports regarding technical trade-offs, risks, incident trends, prioritization, and business impact.

⛳️ Requirements

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or similar roles focused on core back-office systems and operational processes.

• Practical experience with major ERP platforms such as Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i.

• Experience with integration technologies, including middleware, APIs, and EDI.

• Strong knowledge of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they relate to ERP configuration, master data, and integrations.

• Proven experience in establishing governance, prioritization, intake, and incident/problem/change support practices.

• Familiarity with ServiceNow, monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking.

• Understanding of ERP data concepts, including master data management, interfaces, data quality, and reconciliation.

• Comfortable working with SQL and data teams to troubleshoot issues.

• Knowledge of SOX, data security, compliance, and audit requirements.

• Excellent stakeholder management and communication skills.

• Strong systems thinking, problem-solving, and decision-making abilities.

• Capability to quickly grasp new operational domains and utilize technology to enhance processes and outcomes.

• Ability to function as a high-impact individual contributor and mentor others over time.

• Must possess legal authorization to be employed in the United States.

• The company does not plan to provide sponsorship for employment visa status.

🏝️ Benefits

• Generous paid time off.

• Coverage for health, dental, and vision insurance.

• Unlimited Paid Time Off.

• 401K plan with a 6% company match and no vesting period.

• Health Savings Accounts.

• Flexible Spending Accounts for healthcare and dependent daycare expenses.

• Short-Term and Long-Term Disability Insurance fully covered by Allegion.

• Term life insurance with the option to purchase supplemental coverage.

• Tuition Reimbursement.

• Voluntary Wellness Program with rewards of up to $2,000.

• Employee Discounts through Perks at Work.

• Opportunities for community involvement and giving back.

• CliftonStrengths assessment and coaching.

• Investment in professional development.

• Emphasis on work-life balance.

• Flexible remote work arrangement.