Senior Technical Program/Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Technical Project & Product Management team in a player-coach capacity.

• Act as the link between client requirements, delivery execution, and team growth.

• Undertake a portion of billable client work as an active Technical Program Manager, expected to be around 70% billable.

• Report to and collaborate closely with the Head of Product and Project Management Operations.

• Facilitate discovery sessions involving clients and internal stakeholders.

• Define project requirements, draft scope-protecting assumptions, translate needs into actionable scopes of work, and create Statements of Work (SOWs).

• Manage and nurture a small team of Technical Project Managers.

• Conduct team meetings, establish performance expectations, support career advancement, and enhance team capabilities.

• Oversee active client engagements and manage client expectations effectively.

• Create and maintain documentation, templates, job aids, and onboarding resources.

• Collaborate with Project Managers, engineering leads, business operations strategy, and client partners.

• Align delivery methodologies, identify risks early, and resolve cross-functional personnel and process challenges.

• Participate in the recruitment of future technical delivery personnel.

• Oversee onboarding processes for new team members.

• Monitor team capacity and velocity to ensure predictable delivery outcomes.

• Manage product backlogs, including prioritization, refinement, and trade-off decisions regarding scope, timeline, and budget.

• Track engagement budgets, identify scope creep, and report financial risks to leadership.

⛳️ Requirements

• Proven experience leading delivery in a consultancy or agency setting.

• Demonstrated ability to manage multiple client engagements simultaneously.

• Experience in scoping billable work and managing client expectations effectively.

• Proven track record of overseeing the financial performance of client engagements, including tracking budget utilization against actuals and recognizing scope creep.

• Experience in platform and SaaS delivery, including website constructions, migrations, feature development, and implementations on Adobe Experience Cloud, Salesforce, or similar enterprise SaaS platforms.

• Ability to facilitate client discovery sessions and articulate requirements clearly.

• Proficient in translating business and technical requirements into functional specifications and user stories with defined acceptance criteria.

• Experience in owning and managing product backlogs, encompassing prioritization, refinement, and trade-off decisions.

• Background in both traditional and technical project management.

• Proven experience in monitoring team capacity and velocity.

• Experience in drafting or contributing to client-facing scopes of work.

• Demonstrated people leadership or mentoring experience within a delivery context.

• 6+ years of relevant experience in product ownership, delivery management, or a similar role.

• Minimum of 2 years of experience in a client-facing consultancy environment.

• Must possess current work authorization for the US or Canada.

• Relocation assistance is not provided.

🏝️ Benefits

• Competitive compensation package.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance options.

• Short-term disability (STD) coverage.

• Long-term disability (LTD) coverage.

• Life insurance benefits.

• Accidental Death & Dismemberment (AD&D) insurance.

• Flexible Paid Time Off policy.

• A variety of additional ancillary benefits and perks.

• Remote working flexibility.

• A collaborative culture that embraces diverse perspectives and innovative thinking.