Senior Technical Program Manager – Credit & Lending

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Take ownership of the integrated program plan encompassing active credit and lending workstreams, including key milestones, dependencies, and essential paths.

• Oversee sequencing, resource allocation trade-offs, and escalations.

• Ensure that Compliance, Treasury, and Operations readiness aligns with product and regulatory milestones.

• Incorporate incident learnings into design, testing coverage, and runbooks.

• Contribute to the proposed Mercury Bank, N.A. technical program and collaborate effectively with other Technical Program Managers (TPMs).

• Maintain a centralized source of truth for status updates, decisions, risks, and responsible parties, including a dynamic RAID log.

• Enable structured decision-making by presenting options and trade-offs to leadership.

• Develop and enhance planning cycles, reviews, decision frameworks, and processes for launch-readiness.

• Create succinct updates and distill cross-functional information into executive-level recommendations.

• Document program objectives, architectural decisions, and their operational impacts.

• Act as a trusted thought partner to engineering leads, product managers, and senior executives.

• Reduce inefficiencies through automation, AI tools, or process redesign.

• Lead technical retrospectives and post-mortems, ensuring that learnings are systematized.

⛳️ Requirements

• A minimum of 10 years in program management or technical program management within a high-growth or regulated setting.

• Direct experience in financial services, fintech, or credit infrastructure is essential.

• Familiarity with compliance, auditing, reporting, and risk management requirements.

• Experience operating at the departmental or business level while managing programs with multiple concurrent workstreams and cross-functional responsibilities.

• Demonstrated ability to communicate effectively and influence executive stakeholders in both written form and high-stakes meetings.

• Familiarity with lending tool ecosystems, such as loan origination, credit risk management, and lending management systems, is advantageous.

• A product-first mindset.

• Experience utilizing AI tools and developing workflows or tools that enhance team operations.

• Comfort in navigating ambiguity.

• Strong systems thinking capabilities, including understanding dependencies, second-order effects, and potential points of failure.

• Technical fluency to comprehend and challenge engineering decisions while identifying technical risks.

• Exceptional written and verbal communication skills.

• Understanding of the financial dynamics within a lending business.

• High emotional intelligence.

• A strong commitment to diversity and inclusion.

🏝️ Benefits

• Competitive base salary.

• Equity options (stock options/RSUs).

• Comprehensive benefits package.

• Reasonable accommodations provided throughout the recruitment process for applicants with disabilities or special needs.