Senior Technical Program Manager – Reservations, Cancellations & Host Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the execution of initiatives related to Reservations, Cancellations, and Host Services.

• Monitor milestones, identify risks, and facilitate resolutions across Web, iOS, and Android engineering teams.

• Collaborate with Engineering Managers, Tech Leads, and Product Managers to ensure alignment of roadmaps and sequencing of work.

• Oversee cross-team dependencies, ensuring they are visible and free from obstacles.

• Lead, influence, and contribute to shaping engineering decisions and the scope of solutions.

• Drive the delivery of systems related to cancellation policies, reservation management processes, host and guest service tools, and associated trust and support infrastructure.

• Conduct standup meetings, cross-functional syncs, and updates for stakeholders.

• Identify and mitigate technical and execution risks effectively.

• Participate in bi-annual product release planning activities.

• Oversee assigned workstreams throughout the entire product lifecycle.

• Convert complex technical tasks into clear status updates for engineering directors and senior leadership.

⛳️ Requirements

• Over 7 years of experience in Technical Program Management, successfully driving cross-functional software programs to completion.

• Proven experience at a senior or staff level.

• Ability to comprehend and analyze technical systems, including frontend and backend integrations, as well as multi-platform delivery across Web, iOS, and Android.

• Strong skills in stakeholder management.

• Proven capability to quickly establish high-trust working relationships.

• Comfortable working in ambiguous situations and providing structure to complex, evolving programs.

• Exceptional written and verbal communication skills.

• Preferred: Experience with consumer-facing product interfaces such as reservations, cancellation processes, customer service tools, or trust and safety systems.

• Preferred: Experience with high-scale consumer platforms and modern, distributed technology stacks.

• Must have authorization to work in the U.S. without the need for sponsorship.

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• 401(k)