Senior Technical Program Manager, Intelligent Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead automation initiatives that create quantifiable business value across Penn Entertainment.

• Oversee the complete automation lifecycle, from spotting opportunities to delivering and refining solutions.

• Explore AI-enhanced solutions that align with the company's comprehensive AI strategy.

• Collaborate with RPA experts, AI strategists, and business leaders to uncover opportunities and develop solutions.

• Identify and evaluate automation and process-improvement prospects across various business units.

• Work with stakeholders to comprehend challenges, gather requirements, and prioritize initiatives based on business impact.

• Partner with internal development teams and external vendors to design, construct, and implement automation solutions.

• Ensure that automation and AI-supported solutions are feasible, scalable, and consistent with company goals and standards.

• Manage an automation initiative portfolio that balances quick wins with longer-term strategic projects.

• Facilitate discovery sessions and maintain a self-service intake process for automation proposals.

• Assess opportunities based on criteria such as effort, risk, return on investment, compliance, and technical feasibility.

• Supervise solution delivery and maintain communication with internal teams and external partners.

• Handle vendor selection, onboarding, and performance evaluation.

• Collaborate with engineering, data, security, and product teams to ensure seamless integration and operational readiness.

• Define and monitor KPIs, including hours saved, error reduction, cycle-time improvement, compliance, and stakeholder satisfaction.

• Keep abreast of emerging automation and AI technologies and propose new methods.

• Promote continuous improvement and operational excellence.

• Perform additional duties as necessary.

⛳️ Requirements

• Minimum of 5 years of experience in designing, building, and managing automation solutions, including workflow automation or scripting.

• Proficient in at least one leading automation platform, such as UiPath or Power Automate.

• Capability to assess existing processes and pinpoint opportunities for enhancement, increased efficiency, and automation.

• Proven track record of achieving measurable business efficiency improvements through automation.

• Experience collaborating with internal engineering or development teams to provide technical solutions.

• Background in managing external vendors or solution providers, including selection, onboarding, and performance management.

• Familiarity with evaluating and implementing AI-supported solutions for process enhancement.

• Knowledge of aligning AI-supported solutions with a company's overarching AI strategy.

• Strong program management skills and the ability to influence stakeholders.

• Proficiency in prioritizing initiatives and steering projects to completion.

• Exceptional communication skills and the ability to articulate technical concepts into clear business value for both technical and non-technical audiences.

• Experience in regulated or high-scale industries such as gaming, fintech, or entertainment is advantageous.

• A strategic mindset, collaborative approach, and dedication to continuous improvement.

🏝️ Benefits

• Competitive compensation package.

• Fun, relaxed work environment.

• Education and conference reimbursements.

• Opportunities for career advancement and mentoring others.

• Bonus eligibility for most non-sales roles.

• Top-tier benefits, including personalized options, expert guidance, and always-available support tools for physical, financial, and emotional wellness.