Senior Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Bidgely's most significant and technically intricate utility projects.

• Serve as a technical consultant, functional consultant, and project manager.

• Oversee comprehensive utility implementations from onboarding to launch.

• Manage customer relationships, executive stakeholder engagement, and program results.

• Lead cross-disciplinary teams across Delivery, Engineering, Product, and Sales.

• Supervise project finances, including cost monitoring, budgeting, and margins.

• Contribute to contract evaluations for new agreements and modifications.

• Represent the Onboarding team during sales presentations as necessary.

• Lead the design and development of solutions for complex utility clients.

• Facilitate requirement analysis, customer journey discussions, data integration, design, solution architecture, implementation, delivery, and resolution of customer-facing technical issues.

• Collaborate with utility clients to align requirements with product features, finalizing customizations and adjustments.

• Manage project outcomes through active execution to guarantee timely and high-quality delivery.

• Create technical and product documentation outlining customer requirements and solution design.

• Collaborate with R&D and Product Management on new platform features and implementation tools.

• Mentor and support colleagues on delivery and technical issues.

• Maintain executive-level customer relationships for high-visibility projects.

• Develop proposals and statements of work.

• Identify and assist in scoping opportunities for account expansion.

• Represent Customer Onboarding during quarterly business reviews.

• Collaborate with Systems Integrator partners on complex, multi-party implementations.

• Train Bidgely, SI, and customer teams on project methodologies and product functionalities.

• Create internal tools and processes to enhance delivery quality and shorten implementation timelines.

• Assist in hiring and interviewing for the TPM team.

• Report directly to the Director of Customer Onboarding.

⛳️ Requirements

• 7-11 years of experience in software integration projects within a SaaS environment, experience at a leading systems integration consulting firm, or delivering enterprise solutions at a dynamic start-up.

• Proven history of executing complex, cross-functional implementations for large, high-touch enterprise clients, preferably with an ACV of $500K or more.

• Experience serving as the primary liaison for enterprise clients, including designing and implementing solution architecture in a customer-facing capacity.

• Experience collaborating with globally distributed clients and teams.

• Familiarity with Agile software development methodologies and cloud-based B2B implementations.

• Proficient in creating and managing project plans, risks, and status reports using Wrike, Smartsheets, Jira, or similar cloud project management tools.

• Strong analytical and problem-solving capabilities.

• Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Capability to mentor and develop junior team members.

• Highly organized, collaborative, and proactive, demonstrating a customer-first approach.

• Basic knowledge of SQL, Python, REST APIs, or data transformation tools (preferred).

• A passion for or experience in the energy or energy efficiency sector (preferred).

• PMP certification (preferred).

• Authorized to work in the United States without the need for visa sponsorship.

🏝️ Benefits

• Medical, Dental, and Vision insurance available from the first day.

• HSA, FSA, and DCFSA plans offered.

• 401(k) retirement plan.

• Flexible paid time off policy.

• Annual wellness stipend provided.

• Annual professional development stipend available.

• Paid parental leave offered.

• Mental health and wellness resources accessible for you and your family.

• Discounted pricing on entertainment, technology, and insurance products.

• Mentorship opportunities from experienced industry leaders.

• Flexible remote-friendly scheduling options.

• Paid community service days included.

• Discretionary annual bonus potential.

• Equity opportunities available.