Senior Technical Consultant – Power Platform

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Collaborate on current Dynamics 365 and Power Platform initiatives, assisting with configurations and customizations.

• Provide, oversee, and deliver continuous application support for the platform to ensure customer satisfaction and service excellence.

• Identify issues and implement necessary corrective measures when required.

• Examine system functionalities and discuss functional and technical specifications with team members.

• Comprehend incoming incidents and reproduce them in UAT, QA, and Sandbox environments for verification of fixes.

• Adhere to best practices and quality standards in customer software support.

• Uphold high levels of customer engagement and service.

• Engage in relevant training and pursue Microsoft Power Platform certifications.

• Produce technical documentation.

• Coordinate service excellence as part of the managed services team.

• Mentor and oversee existing support engineering staff as necessary.

⛳️ Requirements

• Proven experience in software support environments.

• Proficiency in a .NET programming language, preferably C#.

• Familiarity with Microsoft Power Platform, including PowerApps, Power BI, and Power Automate.

• Experience with Data, UI, Logic, Dataverse, and visualizations.

• Strong capability to manage multiple client relationships concurrently.

• Exceptional customer engagement and delivery experience.

• Knowledge of Azure/cloud concepts.

• Understanding of the ITIL Framework.

• Excellent interpersonal skills with the ability to support and communicate effectively with users at all levels.

• Self-motivated with the ability to work independently.

• Ability to function effectively as part of a team.

• Resilience, customer-centric attitude, and strong decision-making abilities.

• Eagerness and capacity to learn new platforms and technologies.

• Preference for experience in managed services/SLA-based support.

• Preference for Azure and Azure DevOps experience.

• Preference for Microsoft certifications.

• Preference for experience with SharePoint 365.

• A relevant third-level qualification in Business or IT is advantageous but not mandatory.

• Formal Management or Leadership training is a plus.

• Relevant technical accreditations are highly desirable.

🏝️ Benefits

• Remote working options.

• Health insurance coverage.

• Flexible working hours.

• Company trips and outings.

• Opportunities to mentor junior support engineers.

• Resources and opportunities to enhance expertise in software support.

• Access to Microsoft certifications as part of professional development.

• Supportive and collaborative team environment.

• Diverse projects spanning various industry sectors.