Senior Technical Account Manager – SIEM/Security Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a power user of the Anomali Platform and assist customers in achieving success with the technology.

• Manage and drive the customer adoption lifecycle, from onboarding to full production maturity.

• Organize and lead QBRs/EBRs with stakeholders at the analyst, director, and CISO levels.

• Convert technical usage into business value and security outcomes.

• Detect expansion and renewal risk signals through usage data and stakeholder interactions.

• Communicate risk signals to Customer Success Managers (CSM) and Account Executive (AE) partners.

• Address customer technical inquiries and proactively identify and resolve issues.

• Offer technical advice, guidance, and expertise to ensure successful usage and adoption.

• Manage customer expectations and hold them accountable.

• Serve as the customer advocate and internal champion.

• Foster customer advocacy.

• Monitor key account metrics and relay progress to both internal and external stakeholders.

• Collaborate with Onboarding Engineers to facilitate smooth transitions.

• Work with Technical Support to expedite resolution of customer issues.

• Partner with Engineering to address customer-reported issues.

• Collaborate with Sales to deliver an exceptional customer experience.

• Engage with Product Management to advocate for customer feature requests.

• Oversee platform usage, create custom dashboards, provide best-practice recommendations, demonstrate ROI and value, and build reference accounts.

• Share feedback and insights with internal technical teams regarding emerging needs, continuous improvement, and opportunities.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may substitute for the degree.

• Proven experience in presenting to and building trust with senior security leadership at the Director/VP/CISO level.

• Experience conducting QBRs/EBRs that link technical adoption to business outcomes.

• Over 5 years of experience in technical customer success, solutions engineering, sales engineering, or a similar position.

• Background in a SaaS or technology firm, preferably involving cybersecurity technologies and architectures.

• Familiarity with SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.

• Extensive experience working with enterprise accounts, SecOps, and Threat Intelligence.

• Proficiency with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.

• Strong understanding of general networking concepts.

• Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry.

• Experience managing multiple stakeholders and projects as both a lead and a team player.

• Ability to influence at the senior executive level.

• Strong critical-thinking and technical problem-solving skills.

• Capability to work under pressure in a fast-paced environment.

• Excellent communication, presentation, and interpersonal skills.

• Ability to explain technical concepts to non-technical audiences.

• Experience with Gainsight, Salesforce, and JIRA.

• Willingness to travel up to 25% of the time.

• Must not currently or in the future require employment visa sponsorship to work in the US.

🏝️ Benefits

• Full-time employment.

• Remote work opportunity within the US.

• Hybrid schedule available for candidates located in the Bay Area at the Redwood City, CA headquarters.

• Opportunity to travel up to 25% of the time.