Senior Technical Account Manager – SIEM/Security Analytics

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a power user of the Anomali Platform and assist customers in maximizing their success with the technology.

• Take ownership of the customer adoption lifecycle, guiding clients from onboarding to full production maturity.

• Plan and facilitate Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with stakeholders at the analyst, director, and CISO levels.

• Convert technical usage into tangible business value and security outcomes.

• Identify signals of expansion and renewal risks from usage data and relationships with stakeholders, and communicate these to CSM/AE partners.

• Address technical requests from customers while proactively identifying and resolving issues.

• Provide guidance, advice, and technical expertise to ensure successful usage and adoption of the platform.

• Manage customer expectations while ensuring accountability on their part.

• Serve as the customer's advocate and internal champion.

• Encourage customer advocacy.

• Monitor key account metrics and relay progress updates to both internal and external stakeholders.

• Collaborate with Onboarding Engineers to guarantee a seamless transition.

• Work with Technical Support to facilitate prompt issue resolution.

• Partner with Engineering to address customer-reported issues effectively.

• Collaborate with Sales to provide an exceptional customer experience.

• Engage with Product Management to advocate for customer feature requests.

• Track usage, create tailored dashboards, offer best-practice recommendations, demonstrate ROI and value, establish reference accounts, and provide feedback to internal technical teams.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related field; or an additional 3 years of relevant experience may be considered in place of a degree.

• Proven experience in presenting to and building trust with senior security leadership at the Director/VP/CISO level, including conducting QBRs/EBRs that link technical adoption to business results.

• At least 5 years of demonstrated experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably within a SaaS or technology organization.

• Familiarity with cybersecurity technologies and architectures, including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.

• Extensive experience working with enterprise accounts, SecOps, and Threat Intelligence.

• Proficiency with at least one SIEM product such as Splunk, QRadar, or Arcsight, including its implementation, configuration, integration, and optimization.

• Strong understanding of general networking concepts.

• Proficient in various operating systems and relevant log telemetry, including network and identity telemetry.

• Experience managing multiple stakeholders and projects as both a leader and a collaborative team member.

• Ability to influence at the senior executive level.

• Strong critical thinking and problem-solving abilities.

• Capacity to operate effectively under pressure in a fast-paced environment.

• Exceptional communication, presentation, and interpersonal skills, particularly in conveying technical concepts to non-technical audiences.

• Experience using Gainsight, Salesforce, and JIRA.

• Willing to travel up to 25% of the time.

• Must not currently require or in the future need visa sponsorship to work in the US.

🏝️ Benefits

• A dynamic work environment that encourages professional growth.

• Opportunities for continuing education and training.

• Comprehensive health and wellness programs.

• Competitive salary and bonus structures.

• Flexible work arrangements.