Senior Technical Account Manager – SIEM/Security Analytics

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a power user of the Anomali Platform, assisting customers in achieving success with the technology.

• Take ownership of and drive the adoption lifecycle for each customer, from onboarding to full production maturity.

• Plan and facilitate Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with stakeholders at the analyst, director, and CISO levels.

• Convert technical usage into business value and security outcomes.

• Identify signals of expansion and renewal risks from usage data and stakeholder relationships, and communicate them to Customer Success Managers (CSM) and Account Executives (AE).

• Address technical requests from customers while proactively identifying and resolving issues.

• Offer technical advice, guidance, and expertise to promote successful usage and adoption.

• Manage customer expectations and ensure accountability from customers.

• Serve as the customer's advocate and an internal champion.

• Foster customer advocacy.

• Monitor key account metrics and relay progress to both internal and external stakeholders.

• Collaborate with Onboarding Engineers to ensure smooth transitions.

• Work with Technical Support to facilitate quick issue resolution.

• Collaborate with Engineering to address customer-reported issues.

• Partner with Sales to guarantee an exceptional customer experience.

• Engage with Product Management to advocate for customer feature requests.

• Monitor customer usage, develop custom dashboards, provide best-practice recommendations, demonstrate ROI and value, and establish reference accounts.

• Provide feedback and insights to internal technical teams regarding emerging needs, continuous improvement, and potential opportunities.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related field; or an additional 3 years of relevant experience considered in lieu of a degree.

• Proven experience in presenting to and building trust with senior security leadership (Director/VP/CISO level), including conducting QBRs/EBRs that link technical adoption to business outcomes.

• Over 5 years of experience in technical customer success, solutions engineering, sales engineering, or a comparable role.

• Familiarity with a SaaS or technology company that deals with cybersecurity technologies and architectures, such as SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.

• Extensive experience working with enterprise accounts, Security Operations (SecOps), and Threat Intelligence.

• Proficiency with at least one SIEM product, including its implementation, configuration, integration, and optimization.

• Strong understanding of general networking concepts.

• Proficient in various Operating Systems and relevant log telemetry.

• Experience managing multiple stakeholders and projects, acting as both a lead and a team player.

• Strong critical-thinking and problem-solving abilities.

• Capacity to perform under pressure in a fast-paced environment.

• Outstanding communication, presentation, and interpersonal skills, including the ability to convey technical concepts to non-technical audiences.

• Familiarity with Gainsight, Salesforce, and JIRA.

• Willingness to travel up to 25% of the time.

• Must reside in the US and not require visa sponsorship for employment now or in the future.

🏝️ Benefits

• Eligibility for benefits.

• Potential eligibility for bonuses.

• Potential eligibility for equity.

• Travel requirements of up to 25% of the time.