Senior Technical Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide leadership and strategic guidance for key accounts

• Independently manage intricate projects

• Offer expert technical advice to enterprise clients

• Lead the resolution of diverse, non-routine, complex technical challenges

• Coordinate the activities of other team members as necessary

• Mentor and guide new team members

• Establish and maintain strategic relationships with important customer stakeholders

• Assist enterprise clients in the implementation of automated and containerized cloud application platform solutions

• Acquire and implement knowledge of technologies including container orchestration, container registries, container build strategies, and microservices

• Conduct technical reviews and proactively identify and mitigate potential issues

• Understand the technical infrastructures, hardware, and offerings of customers

• Serve as a customer advocate within Red Hat

• Collaborate with engineering, R&D, product management, and technical support teams

• Generate documentation regarding customer issues and technical solutions

• Manage and enhance customer relationships through attentive, relationship-focused support

• Occasionally travel to meet with regional customers

⛳️ Requirements

• 5+ years of experience in a support, development, engineering, IT, or quality assurance setting

• Proficiency in enterprise cloud solutions such as OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible

• Solid understanding of enterprise architecture and strategic business drivers

• Direct experience with various hardware vendors

• Capability to manage multiple issues and projects with changing priorities and timelines

• Excellent written and verbal communication skills

• Ability to clearly and concisely convey complex information to customers

• Willingness to travel for customer visits and regional events

• Must be fluent in French and English

• A Bachelor's degree or equivalent in a technology-related field is advantageous

• Experience in DevOps environments is a plus

• Background in software engineering; familiarity with RPM-based Linux and Java technologies is a plus

• Experience deploying applications in cloud environments is beneficial

• Experience developing containerized applications is a plus

• Good understanding of CI/CD concepts is advantageous

• Familiarity with Git or SVN is a plus

• Previous technical leadership or mentorship experience is a plus

🏝️ Benefits

• Flexible work environments, ranging from in-office to office-flex to fully remote, based on role requirements

• Reasonable accommodations for job applicants with disabilities