Senior Strategic Account Executive – ROA

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee and grow key customer accounts, including rapidly expanding technology, retail, eCommerce, insurance, and fintech sectors.

• Formulate, implement, and execute account strategies to achieve revenue, gross margin, and gross profit objectives.

• Collaborate with Twilio teams to uncover new revenue potentials within the account portfolio.

• Participate in cross-functional account teams alongside product, finance, support, and services representatives.

• Conduct disciplined forecasting, meet set objectives, and provide insights to executive management.

• Lead consultative sales processes centered on discovery, customer requirements, and advocating for customer viewpoints.

• Safeguard and enhance Twilio's communications business across assigned clients, particularly focusing on enterprises in India.

• Manage customer interactions utilizing Twilio's messaging, voice, and email services.

⛳️ Requirements

• Over 10 years of combined experience in major account or strategic sales, with a focus on managing or leading quantitative and highly analytical products and solutions for clients.

• Experience supporting territories in South East Asia or South Asia.

• Proficient in relationship management, cross-sells, upsells, and solutions consulting.

• Comfortable engaging with both business and highly technical leaders.

• Analytical approach to account development strategy, utilizing data to identify opportunities and demonstrate value.

• Proven history of managing business forecasts and financial models using the MEDDPICC framework.

• Entrepreneurial spirit with a desire to establish processes and develop programs.

• Demonstrated success in generating, expanding, and delivering revenue and gross profit outcomes, particularly for large-scale and enterprise clients in Asia.

• Exceptional verbal and written communication capabilities.

• Bachelor's Degree or equivalent professional experience.

• CDP and CPaaS experience is highly advantageous.

• Familiarity with selling SaaS/CPaaS/CDP solutions to both technical and business audiences.

• Understanding of the customer experience within the CDP + CPaaS business model.

• Experience managing high-tech enterprises in South East Asia.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental and wellness leave.

• Comprehensive healthcare options.

• Retirement savings program.

• Support for volunteering and donations.

• Remote-first work environment.